Our Data Pipes experts will handle the administrations, and end-to-end enterprise support that can affect your Data Pipes service and operations. We will handle requests through various channels , including our support portal, email and phone number.

This package is for organizations kickstarting their data journey with Data Pipes who want the reassurance of knowing that they can get in touch with an expert at any time of the day for any support or help required.

Support Availability: 24x7x365 for Severity 1 and 2, 9AM-6PM on Business Days for Severity 3 and 4.

Service Level Agreements Response Time Severity 1 - 30 minutes Severity 2 - 1 hour Severity 3 - 4 hours Severity 4 - Within 1 business day

With Enterprise Support, customers will get technical support from high-quality engineers and a designated Customer Success Manager (“CSM”) to coordinate access to Data Pipes’ subject matter experts. Access to Support Engineers via Email, Slack, Ticketing Portal and Phone Support.

More information on our Enterprise Support can be found at docs.datapipes.io

**Deliverables ** The deliverables for our Enterprise support will depend on case severity, submitted requests through our portals and response times.

Getting Started To get started with Data Pipes and enabling Enterprise Support, please reach out to sales@datapipes.io. An account manager will understand your requirements and provide you with the necessary information and pricing packages based on your requirements."

**Software associated with this service ** Data Pipes