Sold by: Eucloid Data Solutions
A premier Databricks partner, Eucloid offers a Customer Experience (CX) solution with Databricks in AWS environment that integrates Whisper ASR for speech-to-text transcription and leverages advanced LLMs for real-time sentiment analysis.
Overview
Eucloid, a premier Databricks partner, leverages its deep expertise in Databricks and advanced LLM capabilities for its CX analytics (Agentic) solution that converts unstructured audio files into reliable and actionable marketing insights.
Challenges:
- Unstructured and Inaccessible Voice Data
- Inconsistent Transcription Quality
- Manual and Reactive Sentiment Analysis
- Lack of End-to-End Automation
- Scattered Insights with No Operational Loop
What Eucloid's solution offers:
- Automates Speech-to-Text Conversion using Whisper ASR
- Advanced Sentiment Analysis using LLMs
- Provides data to a Lakeview dashboard for real time metrics
Benefits:
- Enhanced Customer Understanding
- Increased Operational Efficiency
- Quality Monitoring
- Accelerated Decision-Making
Highlights
- Automated Speech-to-Text Conversion – Leverage Whisper ASR to transcribe audio into accurate, high-quality text at scale.
- Advanced Sentiment Analysis with LLMs – Unlock deeper insights by applying Large Language Models (LLMs) to analyze tone, context, and sentiment across conversations.
- Real-Time Metrics Dashboard – Stream processed data into a Lakeview dashboard for instant visibility, actionable insights, and data-driven decision-making.
Details
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Delivery method
Deployed on AWS
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For any enquiries, sales or support-related queries, please connect with the Eucloid team at databricks@eucloid.com
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