Key benefits Maintain and enhance customer experience with Application Management. By taking a more proactive approach with self-healing applications through ServiceNow integrated with AppDynamics, you can reduce incidents by up to 60% and deliver the best level of CX with a 70% reduction in end-user impact. Deliver SLAs to maintain and improve business levels with Business Process Performance Optimization. Improve your SLA performance to maintain a consistent level of business and revenue by discovering and fixing the root cause of business process performance issues faster. By using AI, you can have monitoring up and running within 2 hours to reduce MTTR by 80%, thereby boosting transaction and bottom-line business performance.

Move SAP to AWS with trust and confidence with Application Transformation. Reduce risk and increase efficiency by discovering and optimizing applications and infrastructure through full stack observability. Our automated business process monitoring provides real-time discovery of end-to-end business processes including SAP and all interrelated apps and infrastructure, managed though a single pane of glass. Quickly highlight root cause of issues during transformation and easily compare pre- and post-transformation business process performance to prove ROI.

• AI-assisted observability across AWS environments
• Advanced observability for entire AWS Infrastructure
• Solve AWS issues faster
• Cross team efficiency across AWS environment
• Transform DevOps with AppDynamics and AWS
• Accelerate AWS cloud migrations  

SAP S/4HANA Migration Eviden Digital Performance Management (DPM) helps your organization drive efficiency by maximizing the performance of business-critical SAP applications. We deliver the customer and user experiences you need as you look to migrate to SAP S/4HANA. Our end-to-end approach for SAP S/4HANA transformation combines real-time application insights delivered by AppDynamics, supporting a smoother, more efficient transformation.

• Realtime discovery of pre-migrated end-to-end business process performance across SAP & interconnected systems
• Automated ServiceNow CMDB creation and/or enrichment of underlying application, infrastructure and network assets
• Optimization of business process performance through the use of AI to identify the root cause of incidents and help you rationalize your infrastructure to make sure you only migrate what is needed
• Build a business case for change and demonstrate the ROI after transition with proactive, real-time monitoring and management of all business processes.

Why choose Atos Real-Time Digital Performance Management for SAP?

• SAP Global Outsourcing Services Partner of the Year
• Access to APM centre of excellence powered by AppDynamics
• Move quickly to self-healing apps with SAP, AppDynamics, and ServiceNow integration blueprints and best practice processes specifically for the manufacturing industry
• SAP S/4HANA transformation accelerator
• Verticalized offerings with pre-configured business process dashboards
• 13,000+ skilled professionals supporting 3 million+ SAP end-users
• High level of security; we are the third largest provider of managed security services
• OpEx managed service offering

Implementation: We provide a solution based upon AppDynamics that covers the whole application delivery chain, incorporating SAP, from traditional hosting, private and public clouds and across hybrid landscapes. Atos offers a modular implementation approach to address business needs. The service offers three levels for the implementation:

• Technical implementation
• Application onboarding
• Business process onboarding

Technical implementation, consisting of the following steps:

• Kickoff
• Design and implement platform
• Implement Agent UAT
• Implement Agent PRD
• Handover to operation

Application Onboarding & Business process onboarding; a standard best practice approach for onboarding of applications & business processes will be followed:

• Kick-Off meeting
• Workshop 1: Share information
• Workshop 2: Present & Improve
• Workshop 3: Prepare for Go Live
• Production implementation
• Training