Sold by: D3Clarity - Expert AI & AWS Help
D3Clarity’s Amazon Connect Migration Assessment for SMBs and Startups is an assessment engagement that helps startups and small and medium-sized businesses evaluate, plan, and prepare for a smooth transition to Amazon Connect. Our assessment delivers a clear roadmap for reducing call center costs, improving customer satisfaction, and enhancing operational efficiency. By focusing on KPIs such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT), D3Clarity ensures measurable outcomes. With deep expertise in AWS and proven cloud migration frameworks, we help organizations unlock agility, scalability, and customer experience improvements in weeks, not months. Published analyses of Amazon Connect migrations cite ~31% lower annual subscription/usage cost and 8–24% call-volume deflection via self-service; actual impact depends on scope and traffic mix.
Overview
Assessment That Delivers Measurable Value
Transform your customer experience with D3Clarity’s Amazon Connect Migration Assessment, a structured professional service designed specifically for startups and small to medium businesses. D3Clarity specializes in helping organizations migrate to Amazon Connect with confidence. With years of AWS expertise and a strong track record in contact center modernization, we align your technology roadmap with business objectives. Our migration assessment identifies current limitations, highlights quick wins, and outlines a secure, scalable, and cost-efficient plan tailored to your organization.
Key Deliverables
- Comprehensive analysis of current contact center environment
- Cloud readiness and migration plan tailored to Startups and SMB budgets
- TCO (Total Cost of Ownership) and ROI estimation
- Risk and compliance assessment
- Recommendations for phased migration and quick wins
Why Choose D3Clarity?
- AWS Expertise: Proven AWS Advanced Tier Consulting Partner with an Amazon Connect Delivery designation
- Industry Experience: Trusted by enterprises across healthcare, finance, retail, and more
- Data-Driven Approach: Focus on KPIs such as FCR, CSAT, and Cost per Contact for measurable outcomes
- Scalable Roadmaps: Solutions built to grow with your business
- End-to-End Support: D3Clarity can partner with you from assessment through implementation and optimization
AWS Partner Funding Opportunities
D3Clarity helps you maximize your results with AWS Partner Funding programs. If you are eligible, these programs can reduce or eliminate costs:
- Proof-of-Concept (POC): Funding of pilots for small-scale or initial deployments
- Migration Acceleration Program (MAP): Funding for enterprise-scale migrations
- Well-Architected Partner Program Funding: Funding for new AWS infrastructure in existing accounts Talk to our team for more information about these programs.
Business Benefits & Quick Wins
- Enhance Customer Experience: Improve FCR, CSAT, and NPS by modernizing workflows and integrating intelligent routing
- Accelerate ROI: Achieve measurable value quickly through phased migration and operational quick wins
- Directional benchmark: operating expense down ~31% versus legacy stacks in composite analyses; environment-dependent
- 8–24% contact deflection via improved routing and digital self-service after Amazon Connect implementation
AWS Services Disclosure:
This implementation uses Amazon Connect, Amazon S3, Amazon CloudWatch, and AWS Lambda among other AWS products.
Highlights
- Assessment tailored for SMBs
- KPI-driven migration roadmap for Amazon Connect
- Faster ROI with quick wins and phased delivery
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Start your Amazon Connect migration journey with expert guidance.
Contact Options:
- Voice: +1 512 790-3282 (8 AM - 6 PM CT)
- Email: info@d3clarity.com
- Schedule: Book meeting
Support Options:
D3Clarity offers a full spectrum of support options designed to fit each client's unique needs and operational requirements.
- Full Managed Services: Complete AWS environment management with SLA guarantees, 24×7×365 monitoring, and dedicated teams handling all operational aspects.
- Continuous Improvement: Dedicated teams collaborating with your internal team on joint backlog management, sprint planning, and regular optimization reviews.
- Staff Augmentation: Dedicated or fractional AWS specialists embedded in your organization with flexible engagement models and knowledge transfer.
- Ad-Hoc Production Support: On-demand support for critical issues with flexible retainer models and project-specific implementations.
- AWS Emergency Support: 24×7×365 emergency response for critical AWS outages, production-down situations, rapid incident resolution, and disaster recovery.
Scope Flexibility: Services tailored to this specific Amazon Connect listing or extended across your entire AWS, cloud, and on-premises ecosystem.
Resources: Case studies | Industry insights