Ctrl365 offers a support service with the integration of different seniority and technical knowledge roles in Blue Prism that will receive incidents, communicate with users and, depending on the analysis, will be assigned to different levels. This support is reactive, according to the backlog priority defined by the client and it is expected that it can attend to requests and respond to them respecting the SLAs and their criticality levels agreed within the contract. Likewise, according to the availability of the roles, proactive tasks of improvement, quality of developments, design or documentation may be assigned.