Reduce Time to Deployment and Increase User Adoption

Get paired with an industry leading consultant with the experience needed to help your organization execute on its objectives with data protection and digital trust. When you engage with our team, we can help you implement a stable and scalable architecture, shield your business from data risk and maintain a solid compliance solution. Acceleration of success includes configuration with AWS native data sources.

Getting Started Services:

We know the Guardium Data Protection best which makes Security Expert Labs your natural partner to deploy your Guardium Data Protection solution.

Optimizing Data Security:

Our team can provide a comprehensive review of your Guardium deployment including in-depth analysis and actionable recommendations on architecture, configuration, AWS integration and monitoring.

Expanding Data Security:

Quickly engage expert Guardium resources to optimize, tune, upgrade, migrate or expand your AWS deployment to increase your peace of mind that your data is protected

On Demand Services:

Time with a consultant for anything related to Guardium including Guardium AWS configurations. Pair with a Guardium subject matter expert to achieve top goals, align with your use cases and skill your team.

Specific Offerings

Select a specific offering from the dimensions below to discuss your needs with one of our team.

• Security Guardium Expert Labs Starter Pack

Security Guardium Expert Labs Starter Pack will allow you to deploy your AWS Guardium deployment for a predefined scope, based on standard practices and a proven deployment approach, limited to a maximum of 20 days for each starter pack purchased. The deliverable is an AWS deployment Run Book.

• IBM Security Guardium Expert Labs Health Check

IBM Security Guardium Expert Labs Health Check performs a comprehensive review of an existing Security Guardium deployment including AWS hosts and associated configurations. It delivers a Health Check Report that outlines findings and provides recommendations to optimize a deployment.

• IBM Security Guardium Expert Labs Assistance

IBM Security Guardium Expert Labs Assistance provides a package hours of Guardium Expert Labs assistance on a variety of general activities for your AWS deployment.

Premium Support with IBM Security Expert Essentials

IBM Security Expert Essentials is a subscription-based bundle of services, available at a fixed annual fee, that provides flexibility based on your skills, project requirements, and business and technical needs. Customers can choose a Basic, Standard or Enhanced subscription based on their needs and the subscription covers all of their IBM Security Products

Basic, Standard & Enhanced Tier

Trusted Advisor Reviews

Clients receive a quarterly review from subject experts to discuss issues and product roadmap updates to ensure their solution grows with their business needs and utilizes the latest IBM Security software.

Priority Case Handling

Cases opened by Named Users are prioritized for expedited handling by the IBM Security Support Team.

Single Point of Contact

The Expert Essentials Account Manager (Manager) delivers technical expertise as a single point of contact and guides clients to become more self-sufficient and fully utilize the capabilities of their IBM Security Software investment. The Manager facilitates direct support or assistance with technical queries, as well as providing oversight on effective handling of Product Support Cases and coordination of resources from the Expert Labs team.

Standard & Enhanced Tier

Personalized Training

Your client can customize online training classes and get assistance creating roadmaps, defining enrolment processes and ensuring utilization of training to build IBM product skills.

Solution Review and Assistance

Delivered as workshops for architecture and design or as mentoring for operations and development, this service provides guidance and assistance with deployment activities necessary to accelerate adoption, expansion and optimization of security software solutions.

Enhanced Tier Only

On Demand Consulting

With the On Demand Consulting service, Expert Labs Consultants will provide hands-on assistance with task definition and the creation of deliverables. Utilizing hours in the contract, IBM can react to a client's project needs including but not limited to:

• AWS Software configuration
• AWS build/test/deploy activities
• AWS tuning
• Guardium support and maintenance
• Systems operations
• Software upgrades

Unlimited Online Expert Q&A

IBM’s Client Success Portal delivers IBM’s unique depth of technical support and deployment expertise through online collaboration. Named resources benefit from having access to online experts for Q&A and guidance, allowing them to learn about IBM's practices to accelerate deployment and mitigate risk.