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Overview

Real-time U.S. Security Operations Center Monitoring, Management, and Support Our professional and experienced team will monitor, manage, and support your AWS security infrastructure and investigate any problems 24/7/365. We are an extension of your team, allowing you to focus on tactical and strategic projects.

Remediation Once a problem has been identified our team will work on resolving the issue in coordination with your technology team and system owners to help make informed decisions.

Team Leverage our companies diverse experience across many industries and technologies without the necessary or required costs and training to your team. We care about your business operations, so we will dedicate a U.S. team to help answer any questions, or projects.

We monitor, manage, and support the following AWS hosted products: Fortinet FortiGate Next-Generation Firewall FortiMail Secure Email Gateway Fortinet FortiSandbox Advanced Threat Protection (On-Demand)

Sold by DefendEdge
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Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

Service Level Agreements Severity 1 - Critical Production Outage 15 minute response time Severity 2 – Impact to Business Operations 2 hours response time Severity 3 – Reduced Functionality to Infrastructure/End User 24 hours response time Severity 4 – Minor Issue/Informational 48 hours response time

Once engaged we build a RACI matrix based on your business requirements.

For more information: https://defendedge.com/managed-security-services/ Contact email: Hello@DefendEdge.com