Sold by: Xebia
A scalable, cloud-native platform for real-time vehicle support. Xebia’s Roadside Assistance Solution is a modern, cloud-native platform that helps automotive OEMs, insurers, and fleet operators provide seamless support during vehicle breakdowns or emergencies.
Overview
Deliver fast, reliable roadside assistance with AI-ready, low-code workflows and secure AWS cloud infrastructure. Built on AWS and powered by OutSystems, it enables end-to-end service delivery with real-time tracking, automated dispatch, and digital-first customer engagement. From flat tires and battery failures to towing requests, the platform orchestrates the entire process—ensuring quick response, transparent communication, and high customer satisfaction across geographies. We deliver through an agile, end-to-end engagement model designed for speed, scale, and business impact: Scope – Understand client requirements and workflows. Design – Architect the platform with AWS + Low integration.Develop – Build and configure workflows, integrations, and interfaces. Validate - Test performance, security, and customer experience.Deliver – Go-live with monitoring, documentation, and hypercare support.
Highlights
- Multi-Channel Request Handling Customers can request assistance via mobile app, web, or call center, ensuring accessibility across different channels. Customer Notifications SMS, email, and push notifications keep customers informed at every stage of the service process. Role-Based Access Dedicated access levels for OEMs, admins, call center staff, and field agents ensure secure and controlled operations.
- Real-Time GPS Tracking-Track assistance vehicles live, giving customers visibility on location and estimated arrival times. Digital Workflow Automation End-to-end orchestration from request creation to service resolution, reducing manual overhead. Offline Support Field agents can capture and process data in low-connectivity environments, with automatic sync when online.
- Dynamic Dispatch Engine Automated assignment of service agents based on proximity, availability, and SLA requirements. Incident Reporting & Analysis Comprehensive dashboards provide insights into service performance, trends, and customer experience. White-Label Capability. The platform can be fully branded for OEMs, insurers, or mobility partners.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Xebia will fully support customers across the implementation life-cycle and potentially via managed services according to customer requirements. Contact us for a custom offer: awsmarketplace@xebia.com