Sold by: ScaleCapacity, Inc
Transform your understanding of modern contact center capabilities through a three-day, hands-on workshop delivered by ScaleCapacity’s team of Amazon Connect experts at your location. Your team will gain practical experience with Connect's omnichannel platform, enabling you to make an informed decision about modernizing your customer service operations.
Overview
By the end of this engagement, your team will:
- Understand Amazon Connect's capabilities to ensure it can help solve your existing pain points.
- Experience hands-on implementation of features tailored to your specific business requirements.
- Evaluate Amazon Connect's fit for your organization based on real-world use cases and pain points.
- Gain practical knowledge to architect and deploy an Amazon Connect based contact center that scale with your business.
- Receive a tailored Scope of Work from ScaleCapacity to migrate your contact center to Amazon Connect.
Highlights
- Agents can't find answers fast enough? Customer context is fragmented across systems? You struggle to forecast staffing accurately? Your customers can't self-serve? We will show you how to solve pain points such as those by guiding your team through 3 to 5 hands-on workshops.
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
If you have any questions regarding the scope of this project, please don't hesitate to reach out to our team. You can contact us via email at sales@scalecapacity.com .
ScaleCapacity's team of certified engineers and developers design, build, and optimize projects and workloads in the AWS Cloud. As an AWS Advanced Consulting Partner, they've modernized more than 100 enterprise applications, handling all aspects of application and infrastructure transformation, from education and strategy development to complex deployments and ongoing operational management.