Sold by: DaredeÂ
Complete contact center solution based on Amazon Connect with advanced AI, reducing costs by 30% and automating 80% of interactions.
Overview
Modern Contact Center is a comprehensive customer service solution based on Amazon Connect, developed by Darede to transform the customer experience through advanced AI and intelligent automation. Key Features:
True Omnichannel: Native integration with HD voice, chat, SMS, WhatsApp, Telegram, email, and social media Generative AI with Amazon Q: Intelligent agent assistance, contextual automatic responses, and automatic interaction summaries Advanced Analytics: Real-time dashboards, Contact Lens for sentiment analysis, forecasting, and capacity planning Intelligent Automation: Resolution of up to 80% of interactions without human intervention Simplified Management: Self-service interface with changes in minutes, not months
Competitive Advantages:
100% pay-per-use model with no minimum monthly costs Proven ROI starting from 3 months 4-week implementation with free POC Average 30% reduction in operational costs 20% increase in CSAT Score
Highlights
- telecommunications complex technical support churn reduction high volume management
Details
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Pricing
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Support
Vendor support
Darede offers comprehensive and specialized support. As an AWS Premier Partner, we ensure high-level assistance aligned with market best practices. Our customers have access to a team of certified specialists who deeply understand the financial sector and its specific needs. When purchasing our solution, you will receive support throughout all stages of the journey, from initial assessment to ongoing operation and optimization. Our specialized approach ensures that technical and operational issues are efficiently resolved, minimizing impacts to your business. For technical and commercial support: Email: comercial@darede.com.br Phone: +55 (11) 3900-1010 LinkedIn: linkedin.com/company/darede