Sold by: BidgelyÂ
Deployed on AWS
The Bidgely AI-powered Customer Experience platform built for utilities and energy providers.
Overview
Bidgely CX is an AI-powered customer experience solution for electric and gas utilities that turns raw meter and billing data into personalized digital journeys across email, web, and call center channels. Powered by patented True Disaggregation technology, it helps customers understand their bills, avoid high bill surprises, and make confident energy decisions.
Utilities use Bidgely CX to proactively manage high bills, deflect avoidable calls, and improve satisfaction scores by giving every customer a hyper-personalized journey based only on their own usage data.
For custom pricing, EULA, or a private contract, please contact awslistings@bidgely.com for a private offer.
Highlights
- Smart alerts, including monthly bill breakdowns, bill projections, and budget alerts, proactively engage customers and encourage usage of the customer web portal, with detailed appliance-level usage insights The dynamic customer experience adapts to EV, solar, time of use, and other customer profiles. Generative AI-powered recommendations, chart explainers, and chatbots improve the quality of interactions with the utility.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Residential CX Standard Package | CX Standard Web - Home Dashboard, Bill projection, Monthly Summary, Energy details, Green Button Download, My Recommendations, Preferences, Home Survey, Customer Feedback, FAQs
CSR Console Base - Engagement View, Co-browsing, User Preferences
CX Standard Alerts - Welcome email, Monthly Summary email, Budget Alert, Bill Projection email
Based on 1 Million Residential Electric Meters | $3,000,000.00 |
Dimension | Cost/unit |
|---|---|
See contract for additional billing. | $0.01 |
Vendor refund policy
Refunds are not applicable for this listing.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Standard Bidgely customer support. Reach out to support@bidgely.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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