NeenOpal RFQ AI - Quotation Automation for Retailers

If your sales team handles key account quoting, distributor or franchise pricing, or bulk institutional orders, you already know where revenue leaks: omnichannel enquiries flood in from buyers via email, phone, WhatsApp, and web forms -- each one requiring your team to manually cross-reference rate cards, check live stock availability, handle stockouts and substitution management, apply channel partner or promotional pricing windows, and chase approvals across scattered channels. During seasonal demand surges or trade promotion cycles, quote turnaround stretches to days. Sell-through rates suffer. High-value deals slip to competitors who respond faster. And none of this is visible in your reporting.

Traditional CRM and CPQ tools assume the hard part is already done -- that the unstructured buyer request has been parsed, matched to your catalogue, and priced. They skip the messy, manual step where most quoting bottlenecks actually live.

The AI-Powered Quotation Automation for Retail solution from NeenOpal captures requests from any channel, extracts structured requirements using AI-driven language and document understanding powered by Amazon Bedrock, matches against your existing catalogue and stock systems, applies tiered and negotiated pricing rules, drafts a reviewable quote, and manages approval routing and follow-up -- all without replacing your current CRM, ERP, or inventory systems.

Every price, discount, and substitution is traceable to a defined rule or data source. Human approval is retained at every stage before a quote reaches your buyer.

• Omnichannel enquiry capture -- ingest requests from email, phone, WhatsApp, web forms, and purchase order-linked quoting workflows
• Catalogue and stock quoting with tier, negotiated, rate card, and distributor pricing support
• Automatic substitution suggestions when items are out of stock, with back-order handling and markdown management awareness
• Promotional and seasonal pricing -- apply trade promotions, promotional pricing windows, and seasonal demand surge rules automatically
• Manual capture for non-catalogue items or off-system products that fall outside standard rate cards
• Approval routing and audit trail -- every price, discount, and substitution is traceable to a defined rule or data source, with human approval retained at every stage before a quote is sent

The solution runs on AWS-native serverless architecture using managed storage, database, and identity services. It integrates with your existing catalogue, inventory, CRM, and ERP systems without requiring replacement or migration.

NeenOpal holds SOC 2, ISO 27001, ISO 42001, and HIPAA compliance certifications. The solution leverages AWS managed services for identity, storage, and database layers, ensuring enterprise-grade security and scalability for retailers handling sensitive B2B pricing data, buyer-vendor negotiations, and commercial information.

Based on process studies across 33 company groups, 19 industries, and 4 countries:

• Quote turnaround reduced from 1-3 days to 4-8 hours with reviewable drafts generated within minutes
• 30-50% increase in quoting capacity -- handle more key account, bulk, and institutional enquiries without adding headcount
• 10-20% improvement in conversion rates through faster response and accurate pricing
• 60-80% reduction in manual effort across sell-through rate calculations, rate card management, and buyer-vendor negotiations
• 95%+ quotes released without correction -- reducing rework and approval bottlenecks

Designed for retail chains, consumer durables companies, and multi-location retailers with recurring institutional, bulk, or B2B sales operations. Ideal for Sales VPs, Sales Ops leaders, Commercial Excellence teams, and CIOs driving digital transformation across channel partner pricing, franchise pricing, and omnichannel quoting workflows.

NeenOpal Inc. is an AWS Advanced-Tier Partner, participating in ISV Accelerate, AWS Managed Service Program, ACE, and the Well-Architected Partner Program.

Delivery follows a structured, phased approach:

1. Identify the RFQ opportunity and current-state quoting workflow
2. Quantify current-state economics and manual effort
3. Demonstrate the target automated workflow
4. Execute a controlled pilot with measurable KPIs
5. Prove business outcomes against baseline metrics
6. Expand across business units, channels, and geographies

Get started by requesting a discovery call through the support information provided in this listing.