Sold by: LTIMindtree
LTIMindtree’s CCaaS delivers a transformative customer engagement platform powered by Agentic AI and Autonomous AI Agents (Voice AI, Vision AI, Brain AI, and Action AI), along with AI-assisted Human Agents. It provides a comprehensive 360° view of each customer, enabling hyper-personalized and context-aware interactions.
Overview
In today’s rapidly evolving business environment, delivering hyper-personalized and seamless customer experiences is no longer optional it’s essential. Modern customers expect interactions that are swift efficient, and tailored to their individual preferences.
LTIMindtree’s Contact Center as a Service (CCaaS) rises to meet these expectations by harnessing the power of Generative AI and Agentic AI to enable deeply personalized customer engagements, with advanced capabilities such as real-time sentiment analysis, multilingual support through AI-driven translation, human-like voice interactions, and AI-powered agent assistance, every customer interaction becomes more relevant, empathetic, and impactful. These innovations are delivered without increasing operational costs, empowering businesses to enhance customer satisfaction while maintaining cost efficiency. The platform is further strengthened by Responsible AI guardrails to ensure fairness, safety, and trust.
Highlights
- Agentic AI for autonomous decision-making and proactive engagement & Human-like Voice for natural, empathetic conversations.
- Real-time Sentiment Analysis with actionable thresholds & Brand Embodiment for consistent customer experience.
- Seamless Integration with Amazon Connect & 24x7 Availability for global reach
Details
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Delivery method
Deployed on AWS
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