Sold by: Amdocs
Deployed on AWS
Telco grade GenAI platform, powered by amAIz with pre built BSS/OSS agent libraries, predictive insights, and open by design interoperability to accelerate agentic workflows securely at scale.
3.8
Overview
Many CSPs today struggle with fragmented automation, generic AI that lacks telco specific understanding, and long, costly integration cycles. Cognitive Core, powered by amAIz, addresses these challenges by unifying data across the telecom landscape and infusing operations with verticalized AI that delivers real time, actionable insights. By providing an open, secure, and telco contextual GenAI platform, CSPs benefit from faster time to value, consistent execution across every domain, and a scalable agentic architecture that enhances decision making, drives operational efficiency, and accelerates their overall AI strategy without the need to replace existing systems.
Amdocs Cognitive Core together with AWS services to bring telco specialized AI agents into customer facing and operational workflows. Through integration to AWSs cloud native capabilities with Amdocs library of telecom trained agents enabling automated handling of complex customer interactions, streamlined end to end processes, and improved service accuracy across all telco domains. This joint approach provides CSPs with a secure, flexible way to accelerate agentic transformation while utilizing the scalability, reliability, and operational excellence of AWS. With AWS solutions such as Amazon Connect, CSPs can enhance their contact center experiences with intelligent automation, real time reasoning, and context aware orchestration.
Highlights
- Telco Specialized Agent Libraries: Leveraging the amAIz Suite foundations, Cognitive Core provides specialized BSS/OSS agents and sub agents pretrained on telco processes and ontology. This enables CSPs to automate complex workflows with accuracy, consistency, and domain specific intelligence across every telecom journey.
- Predictive, Cross Journey Intelligence & Telco Verticalized AI: The platform unifies cross domain data and enriches it with telco specific context, delivering real time insights, KPI based recommendations, and risk prediction. Its verticalized AI foundation ensures agents reason, act, and orchestrate with deep telecom understanding.
- Open, Secure, and Enterprise Grade by Design: Built to integrate seamlessly with any BSS/OSS and any LLM via open standards (A2A/MCP), Cognitive Core accelerates adoption while maintaining enterprise grade trust, governance, observability, and security guardrails. Advanced agentic competencies evaluation, deployment, compliance, and continuous improvement to ensure scalable operations from day one.
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Dimension | Description | Cost/36 months |
|---|---|---|
Users | Users accessing the system | $1.00 |
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Customer reviews
Telecommunications
Does almost everything
Reviewed on Mar 17, 2022
Review provided by G2
What do you like best about the product?
Amdocs customer experience suite / amdocs on general just about does it all! You can easily branch out with their product offering to meet the needs of your evolving business
What do you dislike about the product?
Because of the breadth of offerings, it can sometimes be confusing to understand all the capabilities and maximize them on a small team. Additionally cost too support all of this is high
What problems is the product solving and how is that benefiting you?
Ability to share content to our customers that would otherwise be challenging to access and publish
Recommendations to others considering the product:
Consider all your use cases upfront in order to do cost/benefit on pricing
Telecommunications
Modern billing system
Reviewed on Dec 22, 2020
Review provided by G2
What do you like best about the product?
The look of AMDOCS is much more modern. I have used CSG in the past and AMDOCS definitely looks better.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
What do you dislike about the product?
At times it requires you to input more than 1 piece of information even though the piece of information is unique. This might be only my company's version though.
What problems is the product solving and how is that benefiting you?
I am looking up different accounts. The benefits are that AMDOCS is easier on the eyes and easy to use once you get used to it.