Rafay - Enterprise Support

By: Rafay Systems

Rafay Enterprise Support Services are designed to provide whiteglove services to help our customers achieve their desired outcomes. Our team is made up of customer focused Kubernetes experts who are trained in all areas of the Rafay product to deliver personalized support to our customers.

Overview

Rafay Enterprise Support Services are delivered with on-going concierge support and services designed to assist your team long term. Our support is customized to fit each customer's needs ranging from a 24/7 bench of highly qualified solutions architects that are ready to engage with your engineers, to weekly/monthly check-ins with your team to review best practices, validate configurations, help plan for new deployments and more. Rafay is there for your team to leverage as much – or as little – as is needed.

What do you get with Rafay Enterprise Support:

24x7x365 product support Service Level Agreement (SLA) on production clusters
A technical account manager
Dedicated Slack channel for questions and quick response
Rafay Consulting and Training Services

Sold by	Rafay Systems
Categories	Premium Support
Fulfillment method	Professional Services

Rafay’s team of Solution Architects, many of whom are Certified Kubernetes Administrators (CKAs), will help develop technical solutions based on your infrastructure and operations goals. This includes using Rafay’s platform to operate & manage the lifecycle of Kubernetes clusters and modern applications with services such as configuration management, shared services components, CI/CD, secrets management, monitoring, logging & telemetry and more.
Rafay’s expert team can help your team get comfortable and knowledgeable with Kubernetes, from basic questions to hands-on implementation examples. Your team will gain an in-depth understanding of Kubernetes’ components, architecture and intricate details, as well as cluster and application lifecycle management.
Rafay wants to help train your team to become Kubernetes operations experts. Rafay’s training covers many topics, including basic programs for an introduction to Kubernetes and best practices to very advanced programs for CI/CD integration, log and metrics aggregation and secrets management.

Rafay Support Services

Pricing Information

Support

Enterprise Support via Phone, Email, Slack.