Sold by: A&T Systems, Inc.
AgentLens integrates WebRTC Call Monitoring with AWS Connect
Sold by: A&T Systems, Inc.
Overview
"The advantages of Synchronet AgentLens integrating WebRTC with AWS Connect include the following: • eliminates much of the in-house manual integration work required of IT • can adjust communication quality, bandwidth and traffic flow whenever network conditions change • is supported by most major web browsers, including Google Chrome for desktop and Android, Mozilla Firefox for desktop and Android, and Safari • works on any operating system as long as the browser supports WebRTC • WebRTC is free as open source software"
Highlights
- Real-time and historical monitoring of agent connectivity quality Identify issues with audio quality in real-time Categorize the quality of interactions by ISP, Location, Software, or Hardware in use Perform historical analyses for an indefinite amount of time, you determine the retention period Capture detailed performance information of the agent's desktop, laptop, or virtual machine Detailed debugging of the WebRTC stack Exists in your own AWS Account, your data remains protected
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