Sold by: Pylon
Deployed on AWS
Pylon is the AI-native support platform for B2B teams. We bring together customer conversations across Slack, Teams, email, phone, chat, and call recordings - with AI agents and assistants that turn every interaction into actionable insights on health, churn, and expansion opportunities.
4.7
Overview
Pylon is the AI-native support platform built for B2B teams. With AI agents and assistants that turn every customer conversation into actionable insights on account health, churn risks, and growth, we bring together everything you need to deliver proactive customer support at scale. Key capabilities:
AI agents & assistants that automatically resolve issues, categorize tickets, measure account health, spot churn risks, and capture feature requests Omnichannel support across Slack Connect, Microsoft Teams, WhatsApp, Discord, Telegram, email, phone, SMS, in-app chat, and ticket forms Shared views for support teams, customer success teams, and customers to track active issues and conversations Native integrations with your CRM, call recorders, and product ticketing platforms to connect all your customer data to support workflows AI triggers to automate workflows including SLA tracking, issue routing, and ticket triage For custom pricing, EULA, or a private contract, contact partner@usepylon.com . To learn more or connect with our partnerships team: https://meet.usepylon.com/group/josh/partnerships-intro
Highlights
- Native omnichannel support across Slack Connect, Microsoft Teams, WhatsAppDiscord, eEmail, phone, SMS, in-app chat, and more.
- AI agents & assistants that automatically resolve issues, measure account health, spot churn risks, and capture feature requests.
- SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant. Enterprise-grade security trusted by the fastest-growing B2B companies.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Starter Plan | Setup basic support | $70.00 |
Professional Plan | Scale your support | $118.00 |
Enterprise Plan | Offer premium support | $167.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Ai_Assistant | Ai Assistant (Per Seat) | $50.00 |
AI_agents | AI Agents | $100.00 |
Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email/Slack/Chat support services are available from Monday to Friday.
Dedicated CSM and Support team.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Madhukar P.
Finally a multichannel AI tool to capture everything that customers need across an organization
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The AI abilities to summarize data quickly, works across support, product, engineering and data teams needs and inputs, communicates with customers across multiple channels. the connectivity to other tools across the org and ability to create to your own platform makes resolution of cases faster and allows engineering and prod teams to prioritize needs across multiple customers
What do you dislike about the product?
Needs more managerial/slice and dice portfolio views across industries and account managers/CSMs for more executive oversight functions especially for C-levels
What problems is the product solving and how is that benefiting you?
Response time, feature prioritization and faster identification of engineering issues. Automated answering from docs and finally knowing customer sentiments about our products.
Best ticket management platform I've used
Reviewed on May 06, 2026
Review provided by G2
What do you like best about the product?
The automations work seamlessly and there is a huge amount of customisation possible to ensure it fits our needs. Usually when there is a high volume ticket workload, there is a lot of noise but it seems Pylon handles it with ease.
What do you dislike about the product?
Whilst the web UI works great, the API capabilities are lacking. The ability to use a range of API methods/parameters which you would expect to be available, renders it practically useless in a lot of usecases. For example, if we wanted to pull all current tickets that are not closed, last message within 30 days and have a team assigned, it's not possible currently. That being said, the support team are really helpful and try their best within the limitations.
What problems is the product solving and how is that benefiting you?
It solves the management of support requests well, it allows for a lot of automations, which means we can handle the requests more efficiently and to a higher standard.
Mike M.
Using Pylon in a Cyber Security Environment
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
Intuitive case workflow management with flexible rules and filtering
What do you dislike about the product?
Nothing major to dislike from my side. Customer Response case flows were a bit confusing initially
What problems is the product solving and how is that benefiting you?
Comprehensive customer reports were important to us as well as improved ticket filtering which were improvements realized with Pylon.
Pylon has transformed how we handle customer support
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
What stands out most is how well it integrates into existing workflows. The Slack integration in particular has been a game-changer for our team's responsiveness. Having customer issues surface directly where the team already works removes a lot of friction.
What do you dislike about the product?
The main pain point is around analytics and observability. Dashboard setup is not user-friendly, creating and editing views requires more effort than it should, and the customization options feel limited for teams with more complex reporting needs.
The biggest gap, however, is the lack of change logging for variables. Without an audit trail, it's hard to track how operational metrics evolve over time or understand what drove shifts in performance. For operations teams that rely on data to manage support quality, this is a meaningful limitation.
The biggest gap, however, is the lack of change logging for variables. Without an audit trail, it's hard to track how operational metrics evolve over time or understand what drove shifts in performance. For operations teams that rely on data to manage support quality, this is a meaningful limitation.
What problems is the product solving and how is that benefiting you?
Pylon has been instrumental in streamlining our customer support operations. The platform centralizes everything in one place, making it easy to track, prioritize, and resolve issues efficiently. Highly recommend for B2B teams looking to scale their support without losing quality.
Pylon has been a great addition to the company! Love the tooling and fast iterations.
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
The native Slack integration is a real big differential, along with the integrations with BigQuery. Flexibility in adjusting contract terms and the super-helpful team are great pros!
What do you dislike about the product?
Some simple behaviors are not so obviously configured, which overcomplicates quite common workflows (i.e., assigning to an agent doesn't necessarily assign to their respective team, a new issue doesn't turn to 'on you' after getting an agent response).
What problems is the product solving and how is that benefiting you?
Registering requests across communication channels and teams, and assigning them correctly to owners. This saves a lot of time for the Support team and has allowed us to monitor requests more consistently.