Sold by: Pylon
Pylon is the AI-native support platform for B2B teams. We bring together customer conversations across Slack, Teams, email, phone, chat, and call recordings - with AI agents and assistants that turn every interaction into actionable insights on health, churn, and expansion opportunities.
Overview
Pylon is the AI-native support platform built for B2B teams. With AI agents and assistants that turn every customer conversation into actionable insights on account health, churn risks, and growth, we bring together everything you need to deliver proactive customer support at scale. Key capabilities:
AI agents & assistants that automatically resolve issues, categorize tickets, measure account health, spot churn risks, and capture feature requests Omnichannel support across Slack Connect, Microsoft Teams, WhatsApp, Discord, Telegram, email, phone, SMS, in-app chat, and ticket forms Shared views for support teams, customer success teams, and customers to track active issues and conversations Native integrations with your CRM, call recorders, and product ticketing platforms to connect all your customer data to support workflows AI triggers to automate workflows including SLA tracking, issue routing, and ticket triage For custom pricing, EULA, or a private contract, contact partner@usepylon.com . To learn more or connect with our partnerships team: https://meet.usepylon.com/group/josh/partnerships-intro
Highlights
- Native omnichannel support across Slack Connect, Microsoft Teams, WhatsAppDiscord, eEmail, phone, SMS, in-app chat, and more.
- AI agents & assistants that automatically resolve issues, measure account health, spot churn risks, and capture feature requests.
- SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant. Enterprise-grade security trusted by the fastest-growing B2B companies.
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Starter Plan | Setup basic support | $70.00 |
Professional Plan | Scale your support | $118.00 |
Enterprise Plan | Offer premium support | $167.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Ai_Assistant | Ai Assistant (Per Seat) | $50.00 |
AI_agents | AI Agents | $100.00 |
Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email/Slack/Chat support services are available from Monday to Friday.
Dedicated CSM and Support team.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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