This is a repackaged open source software wherein additional charges apply for extended support with a 24 hour response time. This is a enterprise-grade Linux image with the Elastic Network Adapter (ENA) enabled. It contains just enough packages to run within AWS, bring up a SSH Server and allow users to login. Cloud-init, as well as latest available security updates released by the team are included. Root login is disabled and only the 'ubuntu' user is allowed to connect using ssh public key authentication. VM Pro Support is a trusted managed service provider and consultant partner that helps small and medium sized business start in AWS the secure, well-architected way. We provide the tools and experience to help you scale securely.
Highlights
Ubuntu is a perfect Linux-based operating system to start and grow your business with.
Every VM Pro Support image is updated at launch with the up to the minute security upgrades and patches making sure you are always running the most secure version available.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You pay by the hour for the specific ARM-based instance type you run, plus the vendor's support. Pricing is not tiered. Instead, each dimension maps to one AWS instance type from the ARM Graviton families, including general-purpose (a1, m6g, t4g), compute-optimized (c6g, c6gn, c6gd), memory-optimized (r6g, r6gd, x2gd), storage-optimized (im4gn, is4gen), and graphics (g5g). Sizes range from nano and medium up to metal. Larger instances cost more per hour because they carry more CPU, memory, or storage. You choose the size that fits your workload.
Top-of-mind questions for buyers
What does one billing unit (Hrs) cover for each instance type?
One unit equals one hour that a single instance runs. Each dimension maps to one ARM Graviton instance size on AWS. You are billed for each hour that instance stays running, counted per instance. Running two instances of the same type doubles the hourly count.
Am I charged when I stop or pause an instance?
The software charge meters running hours only. A fully stopped instance stops accruing this hourly software fee. You may still pay underlying AWS fees for attached storage while the instance is stopped, but the vendor's per-hour software charge applies only to running time.
Is support included in the hourly price or billed separately?
Vendor support is bundled with each hourly instance charge. You get access to a support team with every product to help launch and resolve issues. There is no separate line item; the support comes with the running instance you choose.
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Vendor refund policy
We do not currently support refunds. The instance can be terminated at anytime to stop incurring charges.
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An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Included with every VM Pro Support virtual machine is a dedicated, passionate world-class support team. Have a question? Just reach out! We love to help. Email support is available directly at support@vmprosupport.com.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
This product has charges associated with it for providing up to date OS configuration, continuous maintenance, and seller premium support. Built for organizations that require a stable and reliable foundation, this Ubuntu 22.04 image delivers a secure and fully maintained baseline ideal for production environments across enterprise and government.
This product has charges associated with it for providing up to date OS configuration, continuous maintenance, and seller premium support. Built for organizations that require a stable and reliable foundation, this Ubuntu 24.04 image delivers a secure and fully maintained baseline ideal for production environments across enterprise and government.
This product has charges associated with it for providing seller premium support. The Ubuntu 20.04 instance is a secure operating system designed for reliability and compliance in production environments. Benefit from a fully maintained image with regular security patches and hotfixes, along with limited premium OS support to assist with troubleshooting, optimization, and compliance guidance. This makes it an ideal choice for companies that need a trusted, production-ready OS backed by expert assistance.
This product has charges associated with it for providing hardening and seller premium support. Engineered for mission-critical, regulated environments, this STIG-compliant Ubuntu 22.04 image delivers a fully hardened security baseline trusted across government, defense, healthcare, and financial sectors.
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