Sold by: Spinnaker Support
Run Oracle Database on AWS without overpaying for support or being forced into an upgrade. Spinnaker Support provides independent third-party support for Oracle Database on AWS, helping customers reduce Oracle support spend, improve operating margins, and redirect budget into higher-value AWS migration, optimization, and modernization initiatives.
Overview
Spinnaker's Oracle Database third-party support on AWS gives customers a lower-cost, higher control support model for Oracle Database environments running on AWS. The service helps organizations maintain availability and performance, resolve issues quickly, and significantly reduce annual Oracle support costs without requiring a database upgrade or disrupting the existing application roadmap.
Spinnaker Support engineers work with the customer's DBA, application, infrastructure, and security teams to support Oracle Database on Amazon EC2 and, where applicable, Amazon RDS for Oracle. Coverage includes incident response, troubleshooting, performance and configuration guidance, security and vulnerability mitigation, and operational health reviews tuned for AWS. Customers keep control of when and whether to upgrade and can plan next steps such as cost optimization on AWS or a move to PostgreSQL when the business is ready.
Service Scope
• Support for Oracle Database on AWS across agreed releases and deployment models, including single-instance, Oracle RAC, and Data Guard configurations on Amazon EC2, and Amazon RDS for Oracle where applicable.
• 24x7 incident triage, issue analysis, root-cause investigation, and remediation guidance from experienced Oracle engineers.
• Performance, configuration, and capacity guidance, including tuning recommendations for AWS compute, storage, and network choices.
• Security and vulnerability support, including mitigation strategies and guidance for environments that are no longer receiving vendor patches.
• Operational health reviews covering availability, backup and recovery, disaster recovery, access controls, compliance, and support readiness.
• Recommendations for reliability, scalability, security, and cost optimization of Oracle Database on AWS.
• Support governance, escalation paths, and a regular service review cadence.
• Modernization advisory, including guidance on database consolidation, licensing considerations, and Oracle-to-PostgreSQL planning.
• Documentation and knowledge transfer for internal DBA, application, infrastructure, and cloud teams.****
Highlights
- Reduce Oracle support costs on AWS: Replace or complement Oracle vendor support with independent third-party support that helps lower annual support spend and free budget for higher-value AWS initiatives.
- Avoid costly, vendor-driven upgrades: Keep Oracle Database environments stable and supported on AWS, including customized and older releases, without being pushed into unnecessary upgrade cycles.
- Improve ROI and modernize on your terms: Extend the value of existing Oracle investments, optimize AWS spend where appropriate, and build a practical path to PostgreSQL or broader modernization when the business is ready.
Details
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Deployed on AWS
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Support
Vendor support
Spinnaker Support provides independent third-party support and modernization services for Oracle, SAP, VMware, and PostgreSQL. It helps organizations sustain critical systems, reduce support costs, and move beyond vendor-driven roadmaps. Its services span migration, operations, optimization, security, and performance. PostgreSQL assessment, migration, and enterprise support help customers move from Oracle to PostgreSQL with confidence. Customers gain greater flexibility and practical cloud outcomes, with streamlined procurement through AWS Marketplace, guided onboarding, and ongoing support.
Contact: Alicia Boyd, aboyd@spinnakersupport.com