Amazon Connect Voicemail Implementation Services by Digiclarity

Digiclarity offers custom Voicemail Implementation Services for Amazon Connect, providing robust voicemail handling integrated with routing logic, agent preferences, and email/task notifications.

This solution helps businesses ensure customers can always leave a message—during non-business hours, agent unavailability, or holidays—and enables agents to manage their own voicemail workflows directly from the Amazon Connect workspace.

Key features include:

• Agent Extension-Based Routing Voicemail messages are routed to the correct agent based on extension or caller selection.
• Out-of-Hours & Holiday Voicemail Support Automatically route callers to voicemail when the business is closed or during scheduled holidays.
• Voicemail-to-Task & Email Notifications Each voicemail triggers a Connect Task and optionally sends an email with metadata or transcription to the agent or supervisor.
• Agent-Defined Voicemail Greeting Agents can record and update their own voicemail greeting directly from the agent workspace.
• Backup Agent Assignment When an agent is on leave, voicemails are rerouted to a designated backup resource to ensure continuity.
• Vacation Mode Management Agents can define their vacation schedule and configure custom voicemail greetings for that period.

This solution is ideal for distributed and remote teams who need voicemail features similar to a traditional PBX system but built natively on Amazon Connect.