Sold by: Persistent Systems
End-to-end Amazon Connect Customer advisory, migration, AI-led modernization, and 24x7 managed services delivered by Persistent's certified CX and cloud experts.
Overview
Transform Customer Experiences with Amazon Connect and Persistent Systems
Persistent Systems, an AWS Premier Tier Services Partner, helps organizations modernize and optimize customer engagement through end-to-end Amazon Connect Professional Services. From strategy and migration to AI-powered innovation and 24x7 managed operations, we enable enterprises to build intelligent, scalable, secure, and cloud-native contact center solutions that deliver exceptional customer experiences.
Leveraging deep AWS expertise, proven accelerators, and industry-specific frameworks, Persistent accelerates contact center transformation across BFSI, Healthcare, Life Sciences, Pharma, Utilities, Retail, and Media industries.
Service Portfolio
• Assessment & Advisory
Build a clear roadmap for your contact center transformation.
- Contact center maturity and readiness assessment
- Amazon Connect adoption strategy and roadmap
- TCO/ROI analysis and business case development
- Security, compliance, and architecture evaluation
• Migration & Implementation
Accelerate migration from legacy contact center platforms.
- Migration from Genesys, Avaya, Cisco, NICE, Five9, and other platforms
- IVR modernization and contact flow redesign
- Omni-channel enablement (Voice, Chat, Email, SMS)
- CRM and ITSM integrations (Salesforce, ServiceNow, Microsoft Dynamics)
- Accelerated delivery using Persistent's proprietary Starfish Migration Accelerator
• AI & Intelligent Automation
Unlock the power of Generative AI for customer engagement.
- Conversational AI using Amazon Lex and Novasonic
- Amazon Q in Connect and real-time agent assist
- Contact Lens analytics, sentiment analysis, and quality insights
- Real-time transcription and voice-to-voice translation
- AI-powered routing and personalized customer journeys
• Managed Services (24x7)
Ensure continuous optimization and operational excellence.
- SLA-backed L1–L3 support services
- Continuous IVR and routing optimization
- Proactive monitoring, governance, and reporting
- Release management and ongoing enhancements
- AWS-certified CX and cloud specialists available 24x7
• Training & Enablement
Drive user adoption and operational success.
- Administrator and supervisor training
- Agent onboarding and knowledge transfer
Highlights
- Accelerated Amazon Connect migration powered by Persistent's proprietary Starfish automation tool.
- AI-first customer experience transformation using Amazon Lex, Amazon Q in Connect, Novasonic and Contact Lens.
- End-to-end lifecycle coverage including advisory, migration, modernization and 24x7 managed services.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Persistent Systems provides end-to-end support for Amazon Connect transformation initiatives. Services include advisory, migration, implementation, AI modernization, managed services, optimization, and ongoing support. Customers can expect access to certified AWS and CX specialists, SLA-based support, proactive monitoring, governance, and continuous enhancement services. For support inquiries, customers can contact Persistent through the official support channels available at <www.persistent.com >.