Managed Voice AI Agents for Clinic Revenue Cycle on AWS by Dedicatted

Clinic groups, revenue cycle management companies and healthcare software companies in the United States and Canada running voice agents that call payers and patients, and teams about to put such agents into production. The buyer is the COO, Director of Revenue Cycle or CTO.

Payer phone trees, rules and scripts change every week, models and prompts change underneath the agents, and failed calls fall back to staff without anyone noticing. After go-live nobody owns call quality, escalation accuracy, latency or cost per call, so the agents slowly do less of the work they were built for.

Operations onboarding. We inventory call flows and payers, then baseline completion, escalation, response latency and cost per call, and set alarms on the signals that show agents failing.

Monthly operation. Our engineers review call outcomes, update payer scripts and phone-tree handling, tune escalation to staff, and run every prompt, model or tool change through an evaluation gate before release, with Amazon Bedrock Guardrails and PII redaction kept in place.

New payers and scripts. New payers, call types or clinic locations are onboarded with their own test calls and acceptance criteria.

Reporting. A monthly report covers completion and escalation, call quality findings, latency and cost per call, with a quarterly model and prompt review.

Health information stays in your HIPAA-eligible AWS environment, and any Dedicatted access to it is defined in the private offer. To build new agents, see Front-Desk and Prior Authorization Agents for Clinics by Dedicatted; for the AI platform layer only, see Managed AI Platform Operations on AWS by Dedicatted.

Amazon Bedrock AgentCore (Runtime, Memory, Identity, Gateway, Observability), Amazon Bedrock and Amazon Bedrock Guardrails, Amazon Connect, Amazon Transcribe with PII redaction, Amazon Polly, AWS Lambda, Amazon SageMaker AI for call-outcome classification, Amazon CloudWatch, AWS Key Management Service and AWS CloudTrail.

• Failed and mis-escalated calls are found and fixed every week, not discovered by staff months later.
• Payer script and phone-tree changes reach the agents through tested releases.
• Every prompt, model or tool change passes an evaluation gate before it reaches patients or payers.
• Quality, latency and cost per call are reported every month.

Dedicatted holds the AWS Healthcare Consulting Competency and the AWS AI Services Competency. For a New York healthcare technology company, Dedicatted built agentic voice automation for the clinic revenue cycle on Amazon Bedrock AgentCore and Amazon Connect and has operated it since go-live, published as a case study on our AWS Partner Solutions Finder profile.

Dedicatted is an AWS Premier Tier Services Partner and AWS Managed Service Provider headquartered in Toronto and Montreal, Canada. It is the first Canadian partner to hold both AWS AI Competencies (Generative AI and Agentic AI) and the first and only Canadian AWS Partner to hold the AWS Digital Sovereignty Services Competency. We deliver across Canada, the United States and Europe, in English and French, and support Canadian data residency in the AWS Canada (Central) and Canada West (Calgary) Regions.

AWS bills you for Amazon Connect usage and telephone numbers, Amazon Bedrock and AgentCore usage, Transcribe and Polly, Lambda, SageMaker AI endpoints, CloudWatch and AWS KMS. We work through IAM roles you create, with every action logged.