Sold by: Symphony3Â
The Citizen Experience service helps councils design digital services that are faster, more accessible, and resident-centred. By re-imagining online interactions with a focus on inclusion and usability, Symphony3 helps boost satisfaction, reduce staff workload, and increase trust in local government. Supported by SmartGlue and AWS services, it enables seamless, data-driven digital experiences that deliver real community impact.
Overview
The Citizen Experience service empowers councils and public organisations to design and deliver digital services that put people first. Symphony3 helps transform how residents engage with their council by improving accessibility, simplifying online processes, and creating seamless, user-centred experiences. The service applies evidence-based design, community consultation, and accessibility standards to ensure every interaction — from applications to payments — is intuitive, inclusive, and efficient.
Through workshops and experience mapping, Symphony3 identifies key pain points and redesigns service journeys to align with organisational goals and community expectations. The result is a measurable increase in satisfaction, adoption of digital channels, and reduced administrative burden for staff.
The solution integrates with SmartGlue , Symphony3’s AWS-powered platform, to connect data and workflows across council systems, ensuring consistency and real-time responsiveness. It leverages AWS services such as Amazon Connect, AWS Lambda to enable personalised, data-driven engagement, automate communication, and deliver scalable digital service experiences across the community.
Highlights
- Transforms resident interactions through human-centred design, accessibility, and data-driven Citizen Experience strategies.
- Integrates with SmartGlue, Symphony3’s AWS-powered platform, to connect systems and deliver consistent, seamless digital services.
- Leverages AWS services such as Amazon Connect and AWS Lambda to personalise engagement, automate communication, and scale community impact.
Details
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Delivery method
Deployed on AWS
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