RISE/HEC Stewardship Managed Service
As a digital transformation partner with deep SAP application and industry expertise, Navisite helps customers take full advantage of RISE—no matter where they are on their journey. Navisite is an AWS Premier Tier Services Partner, holding specialized SAP and Migration competencies from AWS, as well as an SAP Gold Partner status. Rely on our guidance and RISE services to move forward with the business of transformation and maximize your SAP and cloud investments.
Overview
SAP RISE/HEC Stewardship is a monitoring and triaging service for your SAP landscape running on SAP RISE/HEC. The service provides proactive automated monitoring, issue triage and liaising with SAP for any issues that can result in disruption to the operation of your SAP landscape.
Examples of core SAP RISE/HEC Stewardship Managed Services within the scope of this agreement include (but are not limited to) the following:
- Automated remote application monitoring
- 24x7x365 support
- Daily health check of production system
- Weekly health checks of non-production systems
- Monthly review of Early Watch Alert report and recommendations
- Monthly performance and system availability (SLA) report review and recommendation
- System performance management
- RISE/HEC follow-ups for service requests/change requests
- Scheduled meetings with RISE/HEC and customer
| Sold by | Navisite, part of Accenture |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
No support is offered for this product