Sold by: e360
With the utilization of AWS-powered generative AI, organizations can now achieve the following: - Transcribe and standardize each customer interaction comprehensively. - Summarize, classify, and tag customer interactions across multiple dimensions
Overview
In the realm of customer experience, every interaction holds significance, yet consolidating these interactions within the contact center or customer journey has historically posed challenges. With the utilization of AWS-powered generative AI, organizations can now achieve the following: - Transcribe and standardize each customer interaction comprehensively. - Summarize, classify, and tag customer interactions across multiple dimensions. - Normalize and visualize customer interactions, facilitating easy discovery through a centralized dashboard. - Generate dynamic and personalized insights to pinpoint actionable strategies that significantly impact business outcomes.
Highlights
- Generative AI
- Transcribe
- Summarize
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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