Sold by: HCLTech
HCLTech X is the ultimate engagement platform designed to deliver world-class experiences by placing customers at the heart of digital transformation. Our AI-powered "ONE Platform" helps transform fractured customer journeys into seamless, revenue-driving interactions for our B2B clients
Overview
HCLTech X is the ultimate engagement platform designed to deliver world-class experiences by placing customers at the heart of digital transformation. This unified AI-powered "ONE Platform" connects all touchpoints to help you publish content easily, engage personally, and convert interactions into growth. AWS-enabled, cloud-native and flexible, it integrates with existing tech to build cost-effective industry solutions and deliver world-class digital experiences.
Key Benefits:
• One Unified Service for driving immersive in-store experience, CDP powered Personalized engagement, Unified commerce, customer retention & loyalty.
• Ready-to-deploy engagement features ensures faster time to market, revenue growth, lower interaction costs, with reduced TCO and optimized resource efficiency.
• Flexible Pay-as-you-go commercial model to ensure clients pay only for the features/ services consumed.
• Composable and Headless architecture to integrate with best-of-breed solutions flexibly.
• Secure and scalable platform with robust built-in security to protect sensitive customer data.
AWS Services used: Amazon VPC, WAF, Route53, Amazon Elastic Load Balancing, CloudFront, Rekognition, Amazon EC2, Elastic Kubernetes Service, Relational Database Service – PostgreSQL & MySQL, MongoDB Atlas on AWS, AWS Backup, Secrets Manager, Key Management Service, OpenSearch Service, ElastiCache (Redis), S3, EC2 Container Registry (ECR), SNS, CloudWatch, CloudTrail, AWS Certificate Manager, AWS Security Hub.
Highlights
- HCLTech X is a AI-powered engagement platform placing customers at the heart of digital transformation. This "ONE Platform" integrates content, commerce, and CDP-powered engagement across all touchpoints. Featuring a composable, headless architecture and ready-to-deploy tools, it ensures faster time-to-market, lower TCO, and robust security. With a flexible pay-as-you-go model, it empowers businesses to drive loyalty and growth through cost-effective, world-class digital experiences
- HCLTech X on AWS is a cloud-agnostic, microservices-based digital experience platform designed for scalability, resilience, and enterprise-grade security. When deployed on AWS, the architecture leverages Amazon EKS for container orchestration, enabling elastic scaling, workload isolation, and high availability across Availability Zones and regions. Edge services such as Route 53, CloudFront, AWS WAF, and Elastic Load Balancing ensure secure, globally distributed content delivery
- The platform integrates managed AWS data services (RDS, MongoDB Atlas, OpenSearch, ElastiCache) for structured, unstructured, and search workloads. Security and governance are embedded via AWS KMS, Secrets Manager, and Security Hub. Using ECR-based CI/CD pipelines, it ensures rapid, stable innovation. Its composable architecture connects seamlessly with SaaS, AI, and analytics, making it ideal for large-scale, omnichannel digital transformation
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For more information, please reach out at awsecosystembu@hcltech.com