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The increase in heat pumps, PV systems and charging options for electric cars is leading to an increasing number of grid connection requests. The associated increase in business processes poses major challenges for operators of energy supply grids. Grid connection portals on AWS, offered as a managed service, with integration and automation of internal processes are the next logical step in solving these challenges.
Overview
Challenges:
The significant increase in heat pumps, PV systems and charging options for electric cars is leading to a sharp rise in the number of grid connection requests and grid connection extensions. The associated increase in business processes poses major challenges for the operators of energy supply grids. Meeting the deadlines under Section 8 EEG is becoming increasingly difficult. In addition, electricity grid operators are under legal pressure to offer a digital application route for grid connection requests via their website from 01.01.2024.
Another driver for a holistic, digital and workflow-controlled mapping of the grid connection and expansion process is the increasing demand for customer orientation, including among grid operators. If they succeed in ensuring greater transparency and faster processing, this will lead to a reduction in queries from end customers. This can pay off against competitors in concession competitions.
Solution:
Grid Connection Portals on AWS, offered as a managed service, with integration and automation of internal processes are the next logical step in solving these challenges.
Highlights
- Increase in customer satisfaction
- Reduction in support requests through increased transparency in the processing process
- More efficient processing thanks to real-time availability of all information without media disruptions
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