ControlUp ONE Platform

What do you like best about the product?

Its easy-to-use interface, its ability to monitor multiple platforms and environments, its customizable alerts and notifications, and its automation capabilities.

What do you dislike about the product?

The pricing can be relatively high for some organizations, particularly those with smaller budgets. However, the platform's advanced features and functionality may justify the cost for larger enterprises with complex environments.

What problems is the product solving and how is that benefiting you?

Troubleshooting performance problems by analyzing resource usage and identifying potential bottlenecks. Optimizing resource allocation and workload distribution ensures that virtualized environments run efficiently.

What do you like best about the product?

ControlUp impressed us overall, with PowerShell scripting and Trigger customization being the strongest of capabilities at the time of our review (Dec '22). Virtual Expert was a nice surprise as it offers excellent and applicable troubleshooting steps for individual PCs. The registry comparison tool puts ControlUp above the competition when it comes down to figuring out why someone is having a negative experience. Out of the box dashboards save you months of time figuring out your environment and are are easy to interpret.

Another impressive feature about the product was the ability to make RESTful API requests WITHOUT learning a new language for ITSM integration. Overall, lots of potential here.

What do you dislike about the product?

Unfortunately, at the time of the review, ControlUp has some features that need maturing before large enterprise deployment, as functionality and security need to co-exist. Regardless, there is a ton of potential here once these details are ironed out!

What problems is the product solving and how is that benefiting you?

Visibility into the environment and the ability to resolve issues. All DEX tools provide value in some way, ControlUp's advantage is customization and VDI capabilities.

What do you like best about the product?

multitenancy, centralized dashboard, insights, automation scripts

What do you dislike about the product?

i like everything of the tool, my favorite working tool

What problems is the product solving and how is that benefiting you?

manage with a single tool hunderds of Terminalservers of different customers

What do you like best about the product?

Controlup brings a lot to the table. Other than being able to monitor your users CPU/Memory utilization on PC and VDI, you can also create your own script-based actions for when things alert. It's nice that not only can I get an alert on say low storage on a VDI machine, but it will be able to increase the amount of storage on the VDI machine based off scripts I create. With small automated actions like these, I was able to address user issues before they saw them and without having any helpdesk to manually do the work.

Another cool thing about controlup is they take feedback to heart. I've been using their product since about 2015/2016 and even when I've talked to them about features, a good chunk of them would be within the console in the year.

What do you dislike about the product?

Although the console cool looking, it's a lot to look at. They have come out with SoLVE, their web based console, it definitely fits the aesthetics of the newer aged monitoring tools, but you can't quite manage through that (Yet?).

What problems is the product solving and how is that benefiting you?

What isn't it solving? I have used it to script helpdesk actions, alert me on user experience issues, and help me troubleshoot user experience issues. My favorite part is when say you're working with users and they literally say "This app is working on my machine, but not their machine, but I don't see the difference." You can use controlup to see the differences in the machines from Installed apps, registry keys and windows updates. Logging into each one and trying to compare them side by side is not fun and controlup will also highlight the differences too.

Recommendations to others considering the product:

It's fairly easy to set up, but it has a lot going on. So use avail resources

What do you like best about the product?

I like how easy the software is to use. Very user friendly. Most importantly does the job well as advertised. No gimmicks.

What do you dislike about the product?

Perhaps script based automation can be all in one package rather than buying it separately

What problems is the product solving and how is that benefiting you?

We are using it to monitor employee experience. The software is providing our IT dept a more in depth look into any vulnerabilities that the user may experience.

Recommendations to others considering the product:

Try the trial version before you buy and see if the product fits your needs.