AWS Managed Services - Onboarding

Successfully transitioning to a managed cloud operating model requires more than activating monitoring tools. Organizations need clearly defined operational processes, governance, security alignment, access controls, and service workflows before ongoing managed services can begin.

During this onboarding engagement, TierPoint works with your team to prepare your AWS environment for ongoing management. We review your current environment, validate operational requirements, configure management tooling and applicable recovery services, establish monitoring and governance processes, define support and escalation procedures, establish infrastructure as code pipeline, and prepare your organization for a smooth transition into TierPoint AWS Managed Services.

Whether your organization is transferring AWS billing to TierPoint, onboarding an existing AWS environment, or transitioning directly from an AWS migration project, this engagement provides the operational foundation needed for long-term managed cloud success.

**1. Environment Assessment **

• Review existing AWS environment and architecture

• Validate service scope and operational requirements

• Identify dependencies, risks, and onboarding considerations

• Confirm managed service readiness

**2. Service Onboarding **

• Establish customer engagement model into TierPoint managed services

• Validate AWS account access and permissions

• Configure management tooling and monitoring integrations

• Establish operational connectivity

**3. Governance & Operations Setup **

• Configure resource inventory and cost data visibility monitoring and alerting

• Establish governance and operational policies

• Validate backup and recovery procedures (where applicable)

• Define incident management and escalation workflows

**4. Knowledge Transfer **

• Review operational processes and support model

• Document roles and responsibilities

• Conduct knowledge transfer session

• Prepare transition to steady-state operations

**5. Project Management **

• Dedicated project manager
• Onboarding planning and scheduling
• Milestone tracking
• Status meetings
• Transition coordination

• Successful onboarding into TierPoint AWS Managed Services
• A smooth transition into ongoing cloud operations
• Clearly defined governance and operational processes
• Reduced operational risk during service transition
• Faster realization of managed services value