Fare Note Interpreter

FNI.AI (Fare Note Interpreter) is an AWS supported, AI-driven refund automation platform that modernizes airline ticket refund processing by intelligently interpreting complex fare rules, automating refund calculations, and ensuring compliance with airline policies. Built on AWS cloud services for scalability, reliability, and security, it enables airlines, travel management companies, online travel agencies, and customer service teams to reduce manual effort, accelerate processing times, improve accuracy, and efficiently manage high refund volumes.

Business Challenge

Refund and exchange processing in the aviation industry is often complex, time-consuming, and highly dependent on manual interpretation of fare notes and policies. Organizations face challenges such as:

Managing complex voluntary and involuntary refund and exchange scenarios. Handling redemption and loyalty-based bookings. Reliance on multiple third-party systems and manual workflows. Inconsistent application of fare rules and airline policies. Limited scalability during periods of high disruption, such as weather events, operational interruptions, or global crises. Increased operational costs and risk of processing errors.

These challenges impact customer experience, agent productivity, compliance, and overall operational efficiency.

Solution Overview

FNI.AI leverages artificial intelligence and automation to interpret fare rules and execute refund processes with high accuracy and consistency. The solution supports both standard and redemption tickets while maintaining complete auditability and compliance with airline fare policies.

Top 5 Features of FNI.AI AI-Powered Fare Note Interpretation – Automatically analyzes and interprets complex airline fare rules and policies. Automated Refund Processing – Streamlines end-to-end handling of voluntary, involuntary, partial refunds. Redemption Ticket Automation – Supports loyalty and reward bookings, including Avios-based redemption cases. IATA BSP Refund Automation for Non-GDS Bookings – Automates refund calculation, validation, and processing for non-GDS channels while ensuring compliance. Flexible Deployment & Integration – Available through API-based autonomous processing, RPA-driven integration, or an agent-assist portal for seamless adoption.

By automating decision-making and workflow execution, FNI.AI enables organizations to achieve:

Over 99% processing accuracy. Faster turnaround times and SLA compliance. Reduced manual intervention and operational costs. Consistent fare-rule application. Expanded audit coverage and traceability. Improved handling of high-volume processing events.

Business Benefits Accelerates refund processing. Reduces operational costs and manual workload. Improves accuracy and compliance. Enhances customer service response times. Provides complete transaction visibility and auditability. Scales efficiently during disruption events and demand surges. Supports seamless integration through APIs, RPA, or agent-assisted workflows.