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    Managed Cloud Platform Services (CPS)

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    Sold by: Sonrisa 
    Operate AWS workloads worry-free: CPS secures and optimizes your EC2, EKS, RDS, S3 estate 24/7. Get proactive monitoring, incident handling, and DevOps automation while you focus on innovation.

    Overview

    Sonrisa Managed AWS Cloud Platform Services (CPS) provides comprehensive management of AWS workloads—including EC2, EKS, RDS, S3, and supporting services—at a fixed, predictable monthly price.
    Our packages deliver dedicated engineering capacity (Safety Net €990, Essential €2,000, Growth €4,000, Scale €6,000) ensuring stable, secure, and cost-efficient cloud operations while your teams stay focused on product development.

    Organizations running on AWS often face scaling challenges, fragmented DevOps practices, unplanned downtime, cost overruns, and limited internal engineering capacity. CPS eliminates these barriers through packaged managed services delivered by certified engineers using AWS best practices, Well-Architected principles, and a proactive operational model designed for long-term AWS maturity.


    Engagement Model

    1. Discovery and Assessment

    We start with a Cloud Maturity Review assessing your AWS architecture, security posture, operational readiness, and cost profile. The result is a clear, actionable roadmap highlighting risks, quick wins, and modernization opportunities.

    2. Onboarding and Implementation

    A dedicated engineering team (Senior, Expert, Junior) led by a Technical Account Manager establishes operational baselines, sets up monitoring and observability, implements automation, reviews security configurations, and executes prioritized improvements such as right-sizing, CI/CD optimization, or reliability enhancements.

    3. Ongoing Operations and Optimization

    Depending on your package (40, 80, or 120 hours/month), we deliver continuous monitoring, incident response with SLAs starting at four hours, environment updates, CI/CD changes, infrastructure automation, and monthly FinOps reviews delivering typical savings of 10–30%. Quarterly reviews ensure strategic alignment with your roadmap.


    Key Service Capabilities

    24/7 Monitoring and Incident Response

    Continuous monitoring, alert triage, issue resolution, and RCA to maintain uptime and operational stability.

    Infrastructure Engineering and Automation

    Infrastructure automation, Terraform management, EKS operations, CI/CD optimization, environment upgrades, and platform engineering support.

    FinOps and Cost Management

    Monthly cost reviews, anomaly detection, reserved instance and savings plan recommendations, and right-sizing to ensure predictable AWS spend.

    Security and Compliance Alignment

    Configuration reviews based on AWS Well-Architected best practices, IAM hardening, logging and monitoring setup, and ongoing operational security improvements.

    Operational Governance

    Documentation, change management, cloud hygiene routines, and regular reporting to maintain a controlled and auditable AWS environment.

    Highlights

    • Fixed, predictable monthly pricing eliminates financial uncertainty.
    • Full DevOps/CloudOps team as a service for less than hiring one engineer.
    • Proactive performance, cost, and security optimization included by default.

    Details

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    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    We offer 24/7 incident response with SLAs as low as 4 hours for critical issues, proactive monitoring, and a dedicated Technical Account Manager for all clients. Standard support includes email and portal ticketing during business hours (9 AM - 5 PM UTC), with phone escalation for urgent matters. Enterprise plans add priority response, quarterly reviews, and on-demand consulting. Expect resolution times of 1-4 hours for high-priority incidents, with root cause analysis and preventive recommendations provided post-resolution. All support is backed by certified AWS engineers fluent in DevOps, security, and optimization best practices.