TCS Cloud Content and Information Management on AWS

Cloud Content & Information Management (CCIM) solution is today’s expanding Cloud offering that provides scalability, accessibility, and cost savings. It helps ingest, manage, store, secure, archive, search, and retrieve business Information across enterprises in a scalable, flexible, safe, and compliant manner. It also enables the creation of a centralized repository for global users, Integration with any enterprise systems or upstream applications using REST-based web services, Records management, Intelligent archival of documents, Cognitive reporting, and Insights with workflow capability.

It uses AWS native services to address all enterprise content management use cases, including document lifecycle management, document storage and processing, document search, business process management, and document archive.

It supports all foundational ‘Enterprise Content Services’ requirements, including the ones below:

• Document upload, download, modify, update, delete, 
• Document view, annotate, bulk ingest, import/export, versioning, 
• Document metadata search, full-text search, e-sign, 
• Template-based document generation.
• Secure access control, document encryption, and compliance with various frameworks like GDPR, HIPPA, APRA, etc.
• Intelligent user interface with dashboards and workflow capabilities
• Gen AI capabilities like document summarization , Document Bot and Knowledge Bot
• Object level permission including documents and folders

CCIM Solution can address the following challenges: Enterprises need help modernizing and customizing content services products that require specific niche skill sets and pose technical challenges and constraints in updating such products. Content Management system cost ownership can vary massively depending upon the type of SaaS solution the business is looking for and the multiple cost components that are involved.

• The high licensing cost of various enterprise content management products like OpenText Documentum, Alfresco, etc.
• On-premises hosting, infrastructure, and data center costs for ECM applications.  
• Continuous operating costs include upgrades of different versions and product maintenance.
•  Limited Scalability: When the volume of documents grows, scaling the product/platform is needed. It requires the availability of additional hardware resources (compute and storage). It is a challenging and complex task and requires proper planning ahead.
• Vendor Lock-In – using any enterprise content management platform can lead to vendor lock-in, and switching to another platform will be challenging unless a license renewal is due or the license has expired.

The CCIM Solution has the following capabilities:

• The solution is serverless, highly available, secure, and compliant solution.
• It helps to ingest large amounts of data of different types, including text, images, videos, office documents, etc., using schedulers, batches, and an easy user interface. 
• It enables Ingested data to be created, read, edited, updated, searched, retrieved, created dashboards, reports, etc. 
• It provides REST-based API for Integration with customer upstream and downstream enterprise applications. 
• It is also integrated with 3rd party document viewer solution that helps the client to perform certain operations on the document, including annotations, redaction, e-signature, document comparison, bookmark, document generation based on template, etc. 
• The solution is APRA-compliant and will help enable other compliance with HIPPA, Fed Ramp, PCI, SOC, etc.
• It also enables encryption, access control, 24/7 monitoring, and data replication. Availability Zones, cross-cluster, region replication, etc.
• Enable True Global Users model – It helps to support a growing global user base as it is based on the cloud and easy inclusion of enterprise users based on single sign-on
• It has Generative AI capability on ECM use cases like Document Bot, Contextual Search, Auto Summary etc.