Sold by: Serve7
Launch an AI-powered Amazon Connect contact center in as little as 10 business days, including conversational self-service, intelligent routing, and optional AI Agents powered by Amazon Connect AI and Amazon Nova Sonic speech-to-speech experiences.
Overview
Organizations want to explore AI-powered customer interactions, but many are blocked by long implementation cycles, limited internal expertise, and uncertainty around where to start.
Serve7’s Amazon Connect AI QuickStart enables organizations to rapidly launch a modern customer interaction environment on Amazon Connect, including intelligent routing, conversational self-service, and optional AI Agent experiences powered by Amazon Connect AI and Amazon Nova Sonic speech-to-speech technology.
The outcome is not simply a contact center deployment. It is a working AI-enabled customer interaction foundation that organizations can use for production, experimentation, innovation labs, or phased CX modernization initiatives.
This professional services offering relates to Amazon Connect and associated AWS AI services used for conversational self-service, AI Agents, intelligent routing, and modern voice experiences. The launched environment remains fully extensible, allowing organizations to expand capabilities over time without rebuilding the foundation.
Includes:
- Rapid launch of Amazon Connect Customer instance for the customer
- 1 Phone number for Voice Experience
- Addition of up to 10 Agents/Staff
- Up to 3 queues
- Conversation AI setup
- AI self-service foundation
- Optional AI Agent deployment
- Nova Sonic Speech-to-Speech enablement
- Conversational Voice or NLU based chat bot
- Up to 10 hours of customization services (online meetings)
- 30 days of Hypercare support
Highlights
- Launch AI-powered customer interactions in as little as 10 business days using Amazon Connect, including conversational self-service and intelligent routing capabilities.
- Rapidly experiment with AI Agents and modern voice experiences powered by Amazon Connect AI and Amazon Nova Sonic speech-to-speech technology without requiring deep internal development expertise.
- Create a scalable customer interaction foundation that can evolve from an innovation lab into a production-ready contact center as business needs grow.
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Support Email: connect-support@serve7.io Support Website: https://serve7.io
Customers receive direct access to Serve7’s CX and Amazon Connect specialists during delivery and throughout the HyperCare period. Support includes configuration guidance, stabilization assistance, and operational questions related to the launched environment during standard business hours.