TCS AI Powered Servitization Canvas

Servitization is a strategic shift from selling “products as silos” to a combination of products plus value stream services resulting in End to End enhanced experiences for customers across their value chain. Global enterprises are embracing the vision of Servitization which is made possible by product engineering coupled with IoT , AI & Cloud . These technology enablers help in monetising assets , gather real time insights and aid for critical business decision making. This shift enables businesses to reinvent themselves across the value chain and accelerate business performance.

Building a resilient future ready and AI infused IoT platform is imperative in achieving this vision. With over years of experience in driving business transformation across diverse industries, TCS has emerged as a pioneer in Servitization by harnessing advanced technologies such as IoT, Cloud Platforms, Data Platforms, AI, and Connected Products. Our Servitization Canvas blueprinting framework integrates a broad spectrum of components aimed at maximizing value through strategic adoption. It covers Sensorisations, Edge Modernisations, IoT Platform Orchestrations, AI Infusions, Product Services, Data Services, Customer Services, and Differentiating Services—collectively enabling enhanced value creation.

Explain at each stage how we do this as below (Bring in typical device concepts, connectivity patterns, edge eco system, AWS cloud layers, and how we would achieve the business benefit as stated above)

• Pre-work and readiness - Built foundational knowledge of the the customer's business, current product and product lifecycle, business pain areas etc.
• Discovery and Assessment - Deeper dive into the customer's product profile, benchmarking and interim playback to the customer.
• Analysis -Iincorporating customer insights and feedback of their capabilities, perceived strengths/weaknesses, KPIs, process visibility (e.g. data, dashboards, time to visualization) and recommended additional areas of focus during this engagement. Followed by interim playback to the customer.
• Recommendation & Report - Using industry data, TCS experiential data, the customer-specific assessments, playback information and feedback, provide customer-specific recommendations with expected business impacts & quantifiable benefits. Followed by interim playback to the customer.
• Solution & Roadmap - Based upon the final Recommendation & Report deliverables, including customer feedback, define the requisite technology solution, implementation timelines and ongoing roadmap. This will include a cost-benefit analysis to help prioritize focus areas.
• Report Submission and Signoff - This will include a final assessment report, associated evidences and a final playback to customer for a signoff.

Deliverables: Finalizing the comprehensive report that presents the recommendations and proposed solution with a roadmap to achieve the intended objectives.