Renova Cloud Technical Support Service

Are you running into issues with your AWS servers and services? Do you experience the need to manage workloads running on AWS managed services which you expected to need no maintenance? Is there a time-consuming repetitive workflow which really should be automated but you can’t find the resources for implementation? For these and other technical questions, let Renova Cloud offer you a support plan that cover your challenges.

Many organizations find themselves in need of expert support when establishing their presence in the public cloud. Maybe the in-house resources have deep expertise in servers running on-premises, but cloud computing and AWS are still new topics for them. Even more, companies may find that hosting on AWS allows them many successes which improve the business but lead to more usage and indirectly also to more maintenance and other issues.

With all the advantages that public cloud provides, it is still important to have a professional support organization. Renova Cloud has the ability to be your technical support partner.

Get help soon - even before you run into problems

When you are experiencing problems with your public cloud hosting, it is crucial to get help soon. Every hour of downtime is very costly for a production system. Thus, it is necessary to have a technical support solution that quickly responds to your requests and can give proper SLAs for the service. Even better, your technical support should be able to predict when problems might occur, and mitigate them beforehand. Renova Cloud is an expert in providing both reactive (customer requests and tickets), and proactive (identify patterns and alert) support to our clients.

Start from the basics: monitoring and alerts

Setting up a proper monitoring solution is the beginning of any technical support for AWS platform. We will use CloudWatch and a suite of 3rd party tools to get intelligent results.

Detect and mitigate the problems

Renova Cloud can handle and resolve many issues as part of our technical support service. One example is periodically reviewing instance sizing to optimize cost and add value for you.

Listening to your needs

Our technical support core is the high responsiveness to your requests. As part of our service offering, we will set the SLAs to answer and fulfill your requirements. Let’s discuss for more.

About Renova Cloud

Renova Cloud is a born in cloud consulting partner in South East Asia lead by a multicultural skilled team operating in Vietnam. We partner with our customers from a wide variety of sectors, our focus is to accelerate success of our customers throughout cloud transformation and modernization processes. With an expertise in Cloud Computing Solutions, DevOps and Managed Services, Renova Cloud is the only AWS consulting partner in Vietnam with competencies for Amazon RDS, Amazon EC2 for Microsoft Windows Server, Well Architected program and AWS public sector partner. As well as with the first published AWS partner case study featuring Nkid Corp, a leader in Edutainment in Vietnam.