Sold by: Deloitte Consulting LLPÂ
Empower contact center representatives with AI-powered tooling to reduce average handle times and improve customer satisfaction. From before accepting the call to post-call wrap-up, Deloitte magnifies the efficiency and impact that human agents have.
Overview
As customer expectations for contact centers change, service organizations must evolve into hubs that orchestrate the patient experience. Innovative technologies, when deployed with the customer experience in mind, have the potential to meet the demands of today’s customers while managing costs.
AI-powered Agent Assist for Service addresses those evolving demands:
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Proactive AI-fueled conversation guidance and task acceleration for hand-held assistance and reduced training requirements for agents
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Fingertip-ready access to customer and company data with streamlined presentation of the most pertinent information for reduced cognitive load
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Coordinated relationship management across interactions (e.g., in store, call center) for unified brand experience
This offering utilizes Amazon Connect, Amazon Bedrock, Amazon Lex, Amazon EKS, Amazon Lambda, and many other supporting services.
Highlights
- Streamline service interactions between contact center reps and customers with leading AI tooling
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Legal
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Support
Vendor support
Please contact usdigitalcontactcenter@deloitte.com for questions or support.
There are no refunds at this time.