AI Contact Center

Rapidly evolving customer expectations and increasing competition have raised the bar for customer service, requiring organizations to rethink their approach and seek out creative solutions. The goals are clear: a seamless customer service environment where customers receive prompt resolution to their issues, agents with access to tools that build efficiency, and a business that’s flipped service from a cost center to a revenue generator.

Our suite of AI-powered tools: • Offer customers an outstanding service experience. • Give your best customer service agents a reason to stay. • Optimize the customer-to-agent phone experience. • Empower customers to solve problems through self-service. • Meet customer expectations for an omnichannel experience. • Provide your business with a sustainable, low-code solution.

What we do: • Assessment and roadmap – Conduct current state assessment of the current contact center environment and build recommendations and roadmap based on desired outcomes • AWS Connect deployment – Integrate AWS Connect with new and existing infrastructure, configure workflows and analytics, change management, including team training. • Optimization – continuous improvement and feature implementation focused on driving business value for the customer.

We use AWS Connect for: • Transcription, plus AI • Smart customer insights We layer in conversational AI on text channels to divert calls to automated tools.