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    SecurityCoach

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    Deployed on AWS
    SecurityCoach is the first real-time security coaching product that delivers immediate feedback to users at the moment of risky behavior. It leverages event data from your existing security stack to deliver real-time coaching, reinforces your security culture and turns insecure user behavior into an opportunity to train them to have security top of mind.

    Overview

    Augment your security awareness training effectiveness and take a data-driven approach to quantifying and reducing human risk by combining existing technology with real-time behavior coaching and security awareness training.

    WHY IS THIS DIFFERENT?

    -At the moment risky behavior is detected, SecurityCoach sends a real-time SecurityTip directly to that user via Microsoft Teams, Slack or email. These immediate notifications are a powerful enhancement to your security awareness program.

    -Strong integration with the KnowBe4 SAT platform, including additional communication channels for your end users.

    -Reinforce user comprehension and retention of security training and established security policies with real-time coaching on real-world behavior.

    -Leverage your existing security stack to deliver real-time coaching to your risky users and gain additional value from your existing investments.

    -A built-in dashboard that provides an overall summary of coaching campaigns, detection rules and detected security events. The detailed reports provide insights into your organization's security risks and help track trends in your users' risky activity over time.

    -Use vendor APIs to easily integrate with your existing security stack vendors such as Crowdstrike, Microsoft, Cisco, Netskope, Zscaler and more.

    -Based on rules in your existing security software stack and defined high-risk users or roles, configure real-time coaching campaigns to determine the frequency and type of SecurityTip risky users will receive. Additionally, Specify what risky activity you want to track using the data provided by your integrated security stack.

    SecurityCoach is an optional add-on product with a 100 user minimum that requires a KnowBe4 Security Awareness Training subscription.

    "Buy Now" Disclaimer: When you click "Create Contract" your purchase request will be forwarded to KnowBe4 for additional evaluation. You will receive a notification confirming the acceptance of your order as soon as it has been reviewed and approved. Your subscription will not begin until your order has been fully accepted in accordance with the EULA.

    Highlights

    • Users are coached real-time based on their own real-world behavior, reinforcing comprehension and retention of your security training, best practices, and established security policies.
    • Gain additional value from your existing investment in security products and services.
    • Reduce the burden on the SOC and improve efficacy through automation and reducing alert noise caused by users repeating risky security behaviors.

    Details

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    Delivery method

    Deployed on AWS

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    Pricing

    SecurityCoach

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    36-month contract (6)

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    Dimension
    Description
    Cost/36 months
    101-500
    KnowBe4 SecurityCoach 3YR Subscription per user for 101-500 users
    $43.20
    501-1000
    KnowBe4 SecurityCoach 3YR Subscription per user for 501-1000 users
    $39.60
    1001-2000
    KnowBe4 SecurityCoach 3YR Subscription per user for 1001-2000 users
    $36.00
    2001-3000
    KnowBe4 SecurityCoach 3YR Subscription per user for 2001-3000 users
    $32.40
    3001-5000
    KnowBe4 SecurityCoach 3YR Subscription per user for 3001-5000 users
    $27.00
    5000+
    KnowBe4 SecurityCoach 3YR Subscription per user for 5000+ users
    $27.00

    Vendor refund policy

    All Orders are non-cancellable and all fees and other amounts you pay under this Agreement are non-refundable, except in the event KnowBe4 is unable to cure a valid warranty claim within thirty (30) days of notice, as provided in further detail in Section 9 of the KnowBe4 Terms of Service.

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Vendor terms and conditions

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Support

    Vendor support

    When you have questions, we have answers. We make it easy to connect with us when you need technical support, the way you want to connect. Online Community, Support Knowledgebase, and full time dedicated Technical Support teams worldwide. With an average Median Response Time of an hour in responding to new support tickets and a 98% customer support satisfaction rate, KnowBe4's tech experts respond quickly and get your issues resolved super-fast! Visit the Knowledge Base:

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    Customer reviews

    Ratings and reviews

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    4.5
    1 ratings
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    1 AWS reviews
    Rivka Alexander

    Improved Security Awareness Enhances Organizational Learning and Reduces Phishing Incidents

    Reviewed on Jul 30, 2025
    Review from a verified AWS customer

    What is our primary use case?

    I was mainly doing the awareness training and awareness module of SecurityCoach . I have used it twice in two companies for a longer period of time. I was the lead to get the tool deployed in the organization and then worked on the security and awareness module of it.

    With this module of SecurityCoach , we used to do our phishing campaign and training campaign. We had a proper training planner generated at the start of the year with quarterly phishing awareness planned. We rolled out those trainings through SecurityCoach around the organization, and once we identified people who were phished or clicked on the link, we trained them. The training was also rolled out through SecurityCoach. It's a video-based training with a proper library available that has substantial content and videos. We trained them through these video modules. We asked them to watch these modules, which ranged from two to five minutes - short video clips to make them aware that they had been phished, clicked on a link, and this was the message we wanted to deliver to our audience or employees.

    How has it helped my organization?

    It has reduced our number of people who have been phished. When we pushed trainings through SecurityCoach, we saw a good number of people who were not being phished or who were more aware. People particularly enjoyed the security games present in SecurityCoach library.

    During our awareness month in my previous organization, we pushed these short games to our employees, and we received a good response. Overall, through SecurityCoach, it was a great fun and learning experience for the employees.

    In both organizations where I used it, it introduced the concept of security awareness, demonstrating why security awareness is important and delivering the message to non-technical people as well. SecurityCoach is designed to teach from scratch. It made learning an easy and fun experience for everyone. It helped us reduce our phishing numbers and incidents as people became more aware of security incidents and their security responsibilities. We noticed fewer human errors and incidents triggered by humans.

    What is most valuable?

    It is easy to use, making it accessible for someone from a non-technical background to adapt to it easily. The UI interface is easy and flexible. The learning content SecurityCoach offers is extensive, with substantial content available. It also offers flexibility - if we don't want SecurityCoach videos published to our audience, we can have our own organization-generated videos pushed through SecurityCoach. The key features are the UI interface, extensive content library, and flexibility.

    What needs improvement?

    Regarding analytics and dashboard functionality, it was somewhat beneficial. It provides insight into campaign metrics, showing numbers of people who were phished, clicked on links, or avoided phishing attempts. However, it doesn't provide a complete picture of insights. When running campaigns, I had to download the data from SecurityCoach and present it manually in dashboards through Power BI or Excel sheets. The data analysis and reporting aspects could be improved to provide better insights.

    We encountered an issue during a phishing campaign where there was downtime from SecurityCoach's end, which delayed our scheduled campaign. After contacting technical support, we learned about their status page where we could check scheduled downtimes, bug fixes, and patches. They helped us proceed with our phishing campaign once the solution was operational.

    The modules tested were good, though they could add advanced features. The main area for improvement remains the dashboarding capabilities. Apart from that, there aren't significant areas requiring improvement.

    For how long have I used the solution?

    I have been engaged with SecurityCoach for around 2.5 years. I used it in my previous organization and even before that, accumulating approximately two to 2.5 years of experience using SecurityCoach.

    What was my experience with deployment of the solution?

    It was quite easy to set up with the SecurityCoach team collaborating with us. Setting up the environment, deploying the tool, and starting operations was seamless because the team was there to guide us. The process is very straightforward and accessible even for non-technical persons.

    What do I think about the scalability of the solution?

    The integration capabilities are quite good as it has completely integrated into our organization. We configured the emails being pushed from SecurityCoach to our email mailbox, including training emails and phishing emails. SecurityCoach can easily be integrated into JumpCloud  or any single sign-on mechanism running in the organization. Users can easily sign in to SecurityCoach just as they sign into other organizational apps.

    How are customer service and support?

    The team is excellent. Their support department operates through a ticketing system, and whenever we faced an issue with the tool, we emailed them. They are quite responsive and try to resolve issues as quickly as possible. The team is really good and helpful.

    How would you rate customer service and support?

    Positive

    What was our ROI?

    I don't recall the exact numbers involved in licensing, but it was cost-effective and provided good return on investment. This is evidenced by the fact that it continues to be used in the organization even after my departure. If it wasn't providing the best investment, it would have been discontinued.

    What's my experience with pricing, setup cost, and licensing?

    In both organizations, which had around 1,000 employees each, we had licenses for approximately 1,000 employees. One organization acquired them from their parent company and the other acquired from a local vendor.

    What other advice do I have?

    I would recommend others to definitely go for it. If this is the first learning tool or security awareness tool being deployed in your organization, then SecurityCoach should be considered because it has great content, it is easy, and it is fun. On a scale of 1-10, I rate SecurityCoach a 9.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

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