Sold by: UST
OpsMemory captures NOC runbooks, past resolutions, and tribal knowledge into an AI-searchable repository - unlike static wikis, it learns from every closed incident automatically.
Overview
OpsMemory - AI-Powered NOC Knowledge Management on AWS
Critical operational knowledge - how a specific fault was resolved last time, which runbook applies, what a senior engineer would do - is often scattered across tickets, spreadsheets, and individual memory. OpsMemory consolidates this knowledge into a structured, continuously updated repository that is searchable in plain language and deployed on AWS infrastructure.
When an analyst faces an incident, OpsMemory surfaces the most relevant runbook, historical resolution, or expert guidance automatically, helping every analyst - regardless of tenure - resolve issues with the accumulated knowledge of the entire team.
How OpsMemory Differs From Wikis and ITSM Knowledge Bases
Unlike static wikis (such as Confluence or SharePoint) that require manual updates and rely on keyword search, OpsMemory automatically captures resolution knowledge from closed incidents without manual tagging. Unlike ITSM knowledge modules, OpsMemory provides relevance-ranked recommendations during live incidents based on contextual similarity rather than simple keyword matching. This means knowledge stays current without burdening senior engineers with documentation tasks.
Key Features
- Centralized, searchable runbook and knowledge repository
- Natural-language search across historical resolutions
- Automatic knowledge capture from closed incidents
- Relevance-ranked recommendations during live incidents
- Knowledge-gap and usage analytics
- Integrations with ServiceNow, PagerDuty, Jira Service Management, and Slack for seamless knowledge ingestion
- Role-based access controls and encryption in transit and at rest
Measured Outcomes
- Reduces mean-time-to-resolve by enabling new analysts to match the resolution speed of experienced veterans
- Speeds onboarding ramp-up for new NOC analysts by providing instant access to accumulated team knowledge
- Improves first-time-right resolution across the team by surfacing proven fixes from similar past incidents
- Preserves institutional knowledge as staff turn over, eliminating single points of failure
- Cuts time spent searching across disconnected knowledge sources by consolidating runbooks, tickets, and expert guidance in one platform
Use Case Scenario: Telecom NOC Incident Resolution
A telecom provider's NOC team handling thousands of daily alerts receives a fiber degradation alarm at 2 AM. The on-shift analyst - three weeks into the role - types the alarm description into OpsMemory. The platform instantly surfaces a resolution from a similar incident six months ago, including the specific CLI commands used, the escalation path followed, and the root cause identified. The analyst resolves the issue without escalation, matching the speed of a veteran engineer.
Additional Use Cases
- New-hire onboarding and training acceleration for NOC teams
- Institutional knowledge retention during staff transitions
- Runbook standardization across shifts and regions
Engagement Process
After subscribing through AWS Marketplace, the OpsMemory team initiates a discovery session to assess your current knowledge sources, ticketing systems, and operational workflows. The engagement follows a phased approach including knowledge migration, platform configuration, integration setup with AWS services and third-party tools, and team training. Contact the OpsMemory team to schedule a discovery call and discuss your specific NOC environment.
Scope and Prerequisites
Customers should be prepared to provide access to existing ticketing systems and incident management platforms for knowledge ingestion. A designated point of contact familiar with current runbook locations and operational workflows is recommended. OpsMemory is designed for NOC and operations center environments handling recurring incident types where historical resolution data exists.
Security
OpsMemory handles sensitive operational data with encryption in transit and at rest. Role-based access controls ensure analysts only see knowledge relevant to their operational scope. The platform is delivered in relation to eligible AWS Marketplace products and AWS services, leveraging AWS infrastructure for secure, scalable deployment.
Highlights
- OpsMemory automatically captures resolution knowledge from every closed incident without manual documentation. Unlike static wikis or ITSM knowledge bases that depend on engineers writing articles after the fact, this continuous learning approach keeps your repository current as your environment evolves.
- During live incidents, OpsMemory delivers relevance-ranked recommendations based on contextual similarity to past resolutions - not simple keyword matching. Analysts type a natural-language description of the issue and instantly receive the most applicable runbook, historical fix, or expert guidance. This directly reduces mean-time-to-resolve by eliminating the search across disconnected tickets, spreadsheets, and tribal knowledge that typically delays resolution.
- Integrates with ServiceNow, PagerDuty, Jira Service Management, and Slack to ingest knowledge from where it already lives. Knowledge-gap analytics identify undocumented procedures and frequently searched topics with no results, giving operations leaders visibility into where tribal knowledge still exists only in people's heads. This analytics layer helps teams systematically close documentation gaps and measure knowledge coverage improvement over time.
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Getting Started
After subscribing through AWS Marketplace, the OpsMemory team will reach out within 2 business days to schedule a discovery session. This initial call covers your current knowledge sources, ticketing system integrations, team structure, and operational goals to define the engagement scope.
Engagement Phases and Timeline
- Discovery and Scoping - Assessment of existing runbooks, incident history, and knowledge sources. Buyer provides access to ticketing systems and designates a project point of contact.
- Configuration and Integration - OpsMemory platform is configured for your environment, integrations are established with your operational tools, and initial knowledge migration is performed.
- Training and Handoff - Team training sessions ensure analysts can effectively search and contribute to the knowledge repository. Handoff includes a configured knowledge base, integration documentation, and usage guidelines.
Support Channels
- Email: salesteam_tes@ust.com
- AWS Marketplace messaging
- Communication channel established during your engagement
Ongoing Support
The OpsMemory team provides support for platform configuration, integration troubleshooting, and knowledge repository optimization. For support inquiries, issues, or refund requests, contact the OpsMemory team through AWS Marketplace messaging or email.
Buyer Responsibilities
Customers are expected to provide access to relevant ticketing and incident management systems, designate subject matter experts for knowledge validation, and assign a project coordinator for the engagement duration.