Sold by: Persistent Systems
TechSupportIQ is an AWS-native Agentic AI platform that transforms enterprise support operations through intelligent incident triage, root cause analysis, enterprise knowledge retrieval, and automated remediation. Powered by Generative AI and multi-agent orchestration, it helps organizations reduce MTTR, improve engineer productivity, and automate repetitive support workflows at scale.
Overview
Transform Enterprise Support Operations with Agentic AI
TechSupportIQ is an AWS-native intelligent operations platform that helps organizations accelerate issue diagnosis, automate remediation, and unlock enterprise knowledge using Generative AI, Agentic AI orchestration, and intelligent workflow automation.
By combining AI-powered diagnostics, contextual knowledge retrieval, and automated resolution workflows, TechSupportIQ enables support teams to reduce operational overhead, improve service reliability, and resolve incidents faster across complex enterprise environments.
Platform Highlights
• Multi-Agent AI Orchestration Autonomous AI agents investigate incidents, analyze root causes, and recommend or execute resolutions.
• Enterprise-Wide Integration Connects tickets, logs, knowledge repositories, APIs, ITSM platforms, CRM systems, and operational tools into a unified support experience.
• Faster Resolution at Scale Accelerates issue resolution while reducing manual effort through AI-powered diagnostics and automation.
Key Capabilities
• Intelligent Incident Management
- Intelligent incident triage
- Automated issue classification
- Root cause recommendations
- Context-aware resolution guidance
- Conversational knowledge discovery
• Enterprise Knowledge Intelligence
- AI-powered enterprise search and Retrieval-Augmented Generation (RAG)
- Knowledge base and runbook integration
- Historical incident analysis
- Contextual recommendations
- Elimination of knowledge silos
• Agentic Workflow Automation
- Automated diagnostics and investigations
- Intelligent data collection
- Automated remediation workflows
- Smart escalation recommendations
- Resolution guidance and action planning
• Predictive Insights
- Recurring incident identification
- Operational trend analysis
- Service risk detection
- Knowledge gap identification
- Automation opportunity discovery
AWS Native Foundation
Built using AWS managed services including:
• Amazon Bedrock
• Amazon OpenSearch Service
• AWS Lambda
• Amazon ECS / Amazon EKS
• Amazon S3
• AWS Step Functions
• Amazon CloudWatch
• Amazon DynamoDB
• Amazon API Gateway
• Amazon Cognito
Business Benefits
• Reduce incident investigation and resolution time
• Improve engineer productivity through AI-assisted operations
• Reduce reliance on tribal knowledge and subject matter experts
• Automate repetitive operational tasks
• Improve resolution consistency and service quality
• Enhance operational resilience and service availability
Business Outcomes
• Up to 60% reduction in Mean Time to Resolution (MTTR)
• 40–50% improvement in engineer productivity
• 70%+ automation of repetitive operational activities
• Instant access to enterprise knowledge
• Reduced dependence on SME escalations
• Improved operational resilience and service uptime
Ideal Use Cases
• IT Operations
- Incident Management
- Problem Management
- Service Desk Support
- Infrastructure Monitoring
• Enterprise Applications
- ERP Support
- CRM Support
- Business Application Troubleshooting
• Cloud Operations
- AWS Environment Management
- Multi-Cloud Operations
- Platform Operations
• Network and Collaboration Services
- Service Diagnostics
- Connectivity Resolution
- End User Support Operations
Why TechSupportIQ?
TechSupportIQ combines Agentic AI, Generative AI, enterprise knowledge intelligence, and AWS-native automation to transform traditional support operations into intelligent, scalable, and continuously improving service management.
Key Differentiators
• Multi-Agent AI-driven investigation and resolution
• Unified visibility across tickets, logs, knowledge repositories, and operational systems
• Automated diagnostics and remediation workflows
• AI-powered enterprise knowledge intelligence
• Built natively on AWS for scalability, security, and reliability
• Continuous learning and operational optimization through AI-driven insights
Highlights
- Multi-Agent AI Orchestration – Autonomous incident investigation, diagnosis, and resolution through coordinated AI agents.
- Enterprise Knowledge Intelligence – Connects tickets, logs, runbooks, APIs, and knowledge repositories into a unified AI-powered experience.
- Faster Resolution at Scale – Accelerates issue resolution and reduces operational effort through intelligent automation and AWS-native services.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Persistent Systems provides enterprise-grade support for TechSupportIQ including onboarding assistance, implementation guidance, platform configuration, integration support, and operational best practices. Support includes access to technical specialists, product guidance, troubleshooting assistance, and ongoing optimization recommendations.
Support Website: https://www.persistent.com
Support Coverage: • Product onboarding support • Platform implementation assistance • Technical troubleshooting • Integration guidance • Operational best practices • Product enhancement recommendations