Sold by: Ritain.io
ngKloud Operate delivers comprehensive AWS cloud management and optimization services, leveraging GitOps practices for streamlined operations. Our expert team provides 24/7 support, incident management, problem resolution, capacity planning, and FinOps services to enhance your AWS infrastructure performance while reducing operational costs. With ngKloud Operate, enterprises gain a trusted partner for seamless cloud support, administration, and continuous improvement of their AWS environment.
Overview
ngKloud Operate delivers comprehensive AWS cloud management and optimization services, designed to streamline your cloud operations and maximize the value of your AWS investments. Our expert team provides 24/7 support, incident management, problem resolution, and capacity planning to ensure your AWS infrastructure performs optimally while reducing operational costs
Leveraging GitOps practices, we offer seamless integration and automation of your cloud workflows, enhancing efficiency and reliability. Our FinOps services provide continuous cost optimization, helping you maintain control over your cloud spending while scaling your operations. With ngKloud Operate, you gain access to AWS-certified professionals who specialize in cloud architecture, security, and performance tuning.
Our service includes an initial assessment, step-by-step service transition plan, and tailored migration planning when needed. We have in place robust monitoring systems to prevent business disruptions and provide a dedicated 24/7 helpdesk for critical issues. By partnering with us, you can focus on your core business while leaving the complexities of AWS cloud management to our experienced team, ensuring optimal performance, cost-efficiency, and continuous improvement of their cloud environment.
Main topics of the services proposed:
- Incident Management: Accountable for L2 support with 24x7 on-call service level.
- Problem Management Problem resolution through root cause analysis.
- Capacity Planning: consulted in the analysis and planning of required AWS Public Cloud Services to ensure optimal performance.
- Service Level Control: Ensures compliance with contracted service levels through regular monitoring and assessment.
Highlights
- Our AWS-certified team provides round-the-clock incident management, problem resolution, and continuous optimization of your AWS cloud infrastructure. Our managed service ensures optimal performance, minimizes downtime, and maximizes the value of your AWS investments.
- ngKloud Operate implements GitOps practices to streamline your AWS cloud operations, ensuring efficient, version-controlled infrastructure management. Our FinOps services provide continuous cost optimization, helping you maintain control over cloud spending while scaling operations. With our service, you'll benefit from automated workflows, improved reliability, and optimized cloud costs
- Service Level Assurance: Regular monitoring and assessment ensure compliance with contracted service levels, highlighting the service's commitment to reliability and performance.
Details
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Support
Vendor support
ngKloud Operate provides comprehensive support through multiple channels to ensure you receive timely and effective assistance. Our support structure is designed to address various levels of urgency and complexity
Support Channels:
- Email Support (8x5): For low to medium urgency issues, you can email our support team during business hours. Each email generates a ticket in our JIRA Service Desk system for tracking and follow-up
- JIRA Service Desk (8x5): you can access our web-based ticketing system to create, update, and monitor support requests during business hours
- Priority Hotline (24x7): For critical issues requiring immediate attention, a dedicated hotline is available round-the-clock. A support technician will address the issue promptly
Operating Hours:
- Business Hours: Weekdays from 9:00 AM to 6:00 PM (Portugal Time)
- On-Call Support: 24 hours a day, 7 days a week, 365 days a year
Service Level Agreements (SLAs):
- P1 (Critical): 30 minutes response time, 4 hours resolution time
- P2 (High): 1 hour response time, 8 hours resolution time
- P3 (Medium): 4 hours response time, 24 hours resolution time
- Service Inquiries: up to 2 business days
Support Team: Our support team consists of AWS-certified professionals with expertise in cloud architecture, security, and performance tuning. They are equipped to handle a wide range of issues, from incident management to problem resolution and capacity planning.
Contact us at sales@ritain.io
Refund Policy
All fees are non-cancellable and non-refundable except as required by law. You can cancel your subscription at any time and will not be charged in the future.