Sold by: Klika Tech
Klika Tech Digital Customer Experience & Engagement Platform is a professional services offering that helps organizations design and implement high-performance, conversion-focused web and mobile experiences on AWS. It unifies cloud-native experience delivery, marketing automation, first-party audience data, and secure integration with CRM, ticketing, booking, payment, and analytics systems. This extensible foundation helps brands accelerate launches, improve performance, measure customer journeys, and introduce personalized content, omnichannel engagement, and AI-powered capabilities as their needs evolve.
Overview
Klika Tech Digital Customer Experience & Engagement Platform is a professional services offering for organizations seeking to build or modernize high-performance, conversion-focused customer experiences on AWS. Designed for attractions and entertainment venues, hospitality and real estate brands, automotive and retail marketplaces, content-driven businesses, and other organizations whose revenue depends on digital engagement, the offering provides a secure foundation for web and mobile experience delivery, marketing automation, first-party audience data, and integration with existing commerce and marketing systems. Klika Tech tailors each implementation to the customer’s preferred content management system, operating model, digital properties, regional markets, and customer journeys, helping teams accelerate launches, improve performance, protect SEO, and create measurable paths from engagement to conversion.
The platform combines globally distributed content delivery with a containerized application tier and a governed integration hub. Amazon CloudFront, Amazon Route 53, AWS WAF, Amazon S3, Amazon ECS, AWS Fargate, and Elastic Load Balancing support secure, responsive experiences for mobile-first, multilingual audiences, including periods of high campaign or seasonal demand. Amazon API Gateway, AWS Lambda, and Amazon EventBridge provide secure, throttled, versioned, and event-driven connections to ticketing and booking engines, CRM platforms, dealer and lender systems, payment providers, marketing tools, and analytics platforms. First-party behavioral and journey events can be routed through Amazon Data Firehose into an Amazon S3 data lake for campaign measurement, customer analytics, experimentation, and long-term analysis. Consent handling, data anonymization, and location-aware privacy controls can be incorporated to support GDPR, CCPA, and regional privacy requirements.
The foundation is designed to evolve as customer engagement needs mature. Organizations can add Amazon Bedrock for AI-assisted content and conversational experiences, Amazon Personalize for tailored recommendations, Amazon Lex and Amazon Connect for conversational and live support, and Amazon SES or AWS End User Messaging for lifecycle campaigns and event-driven communications. AWS Entity Resolution and Amazon Athena can support unified audience analysis and customer profiling without re-architecting the core platform. Klika Tech delivers the solution using Infrastructure as Code and automated CI/CD, with validation gates, blue/green deployment patterns, rollback capabilities, encryption, least-privilege access, monitoring, and audit logging. Depending on the agreed scope, this offering relates to Amazon CloudFront, Amazon Route 53, AWS WAF, Amazon S3, Amazon ECS, AWS Fargate, Elastic Load Balancing, Amazon Aurora, Amazon OpenSearch Service, Amazon API Gateway, AWS Lambda, Amazon EventBridge, Amazon Data Firehose, Amazon Bedrock, Amazon Personalize, Amazon Lex, Amazon Connect, Amazon SES, AWS End User Messaging, AWS Entity Resolution, Amazon Athena, AWS CodePipeline, AWS CodeBuild, Amazon ECR, AWS CodeDeploy, AWS CloudFormation, AWS IAM, AWS KMS, AWS CloudTrail, and Amazon CloudWatch.
Highlights
- High-Performance Experience Delivery - Deliver secure, mobile-first web experiences using global content delivery, containerized application services, automated scaling, and blue/green deployment patterns on AWS.
- Governed Commerce & Marketing Integration - Connect ticketing, booking, CRM, payment, marketing, and analytics platforms through secure APIs and event-driven integrations that reduce vendor lock-in.
- Audience Data & AI-Ready Engagement - Capture privacy-aware first-party journey data and extend the platform with analytics, personalized content, conversational support, and omnichannel engagement.
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Deployed on AWS
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Support
Vendor support
Klika Tech provides professional services support throughout project discovery, solution architecture, implementation, integration, testing, deployment, and operational transition. Customers are supported by the assigned Klika Tech engagement team, including solution architects, embedded engineers, cloud engineers, and technical specialists as appropriate. Support includes technical workshops, implementation planning, AWS service alignment, deployment guidance, knowledge transfer, and post-delivery transition support.
Support Contact: aws-support@klika-tech.com
Support Website: https://klika-tech.com/contactus
Support Availability: Support is provided through the assigned Klika Tech engagement team during the course of project delivery and transition activities.