Sold by: Klika Tech
ISO 27001-certified AWS professional services for designing and deploying high-performance, conversion-focused web and mobile experiences with integrated marketing automation and first-party data.
Overview
Klika Tech Digital Customer Experience & Engagement Platform
Klika Tech Digital Customer Experience & Engagement Platform is a professional services offering for organizations seeking to build or modernize high-performance, conversion-focused customer experiences on AWS. Designed for attractions and entertainment venues, hospitality and real estate brands, automotive and retail marketplaces, content-driven businesses, and other organizations whose revenue depends on digital engagement, the offering provides a secure foundation for web and mobile experience delivery, marketing automation, first-party audience data, and integration with existing commerce and marketing systems.
Klika Tech is certified to ISO 9001:2015 (Quality Management Systems) and ISO/IEC 27001:2013 (Information Security Management Systems) by DQS, providing assurance that delivery processes and data handling meet internationally recognized standards.
Engagement Phases and Deliverables
Each engagement follows a structured delivery model:
- Discovery (indicative 2-4 weeks) - Stakeholder workshops, current-state assessment, customer journey mapping, and a scoping document that defines success criteria, integration requirements, and platform decisions.
- Solution Architecture (indicative 2-3 weeks) - Architecture Decision Record, infrastructure design, integration specifications, and a delivery roadmap aligned to business milestones.
- Implementation & Integration (indicative 6-12 weeks) - Iterative build sprints delivering containerized application services, CMS integration, API connections to ticketing, booking, CRM, payment, and marketing systems, plus CI/CD pipelines and Infrastructure as Code.
- Testing & Deployment (indicative 2-3 weeks) - Performance validation, security review, blue/green deployment execution, and go-live support.
- Operational Transition (indicative 1-2 weeks) - Knowledge-transfer sessions, operations runbook, monitoring dashboard handover, and IaC repository transfer.
Architecture and AWS Services
The platform combines globally distributed content delivery with a containerized application tier and a governed integration hub. Amazon CloudFront, Amazon Route 53, AWS WAF, Amazon S3, Amazon ECS, AWS Fargate, and Elastic Load Balancing support secure, responsive experiences for mobile-first, multilingual audiences, including periods of high campaign or seasonal demand. Amazon API Gateway, AWS Lambda, and Amazon EventBridge provide secure, throttled, versioned, and event-driven connections to ticketing and booking engines, CRM platforms, dealer and lender systems, payment providers, marketing tools, and analytics platforms. First-party behavioral and journey events can be routed through Amazon Data Firehose into an Amazon S3 data lake for campaign measurement, customer analytics, experimentation, and long-term analysis. Consent handling, data anonymization, and location-aware privacy controls can be incorporated to support GDPR, CCPA, and regional privacy requirements.
AI and Personalization Extensions
Organizations can extend the foundation with Amazon Bedrock for AI-assisted content and conversational experiences, Amazon Personalize for tailored recommendations, Amazon Lex and Amazon Connect for conversational and live support, and Amazon SES or AWS End User Messaging for lifecycle campaigns. AWS Entity Resolution and Amazon Athena support unified audience analysis without re-architecting the core platform.
Scope and Prerequisites
Customers must provide:
- An active AWS account (or willingness to create one)
- A designated product owner and technical point of contact
- Access credentials or documentation for existing CRM, ticketing, booking, and payment systems to be integrated
- Content and brand assets for migration or creation
- A CMS license if a specific platform is preferred (Klika Tech supports headless and hybrid CMS architectures)
Typical engagements range from 12 to 24 weeks end-to-end depending on scope. The offering is available globally with delivery teams operating across US, European, and APAC time zones.
Next Step
To begin, request a discovery workshop by contacting the Klika Tech AWS engagement team. The initial scoping conversation typically takes 30 minutes and results in a preliminary scope document within one week.
Highlights
- High-Performance Experience Delivery with Certified Quality - Deliver secure, mobile-first web experiences using global content delivery, containerized application services, automated scaling, and blue/green deployment patterns on AWS. Klika Tech's ISO 9001:2015 and ISO/IEC 27001:2013 certifications ensure that delivery processes and data handling meet internationally recognized quality and security standards throughout every engagement phase.
- Governed Commerce and Marketing Integration with Structured Delivery - Connect ticketing, booking, CRM, payment, marketing, and analytics platforms through secure APIs and event-driven integrations. Each engagement includes named deliverables - architecture decision records, integration specifications, CI/CD pipelines, operations runbooks, and knowledge-transfer sessions - delivered across discovery, build, and transition phases, typically spanning 12 to 24 weeks.
- Audience Data and AI-Ready Engagement with Privacy Controls - Capture privacy-aware first-party journey data with consent handling, data anonymization, and location-aware controls supporting GDPR and CCPA. Extend the platform with Amazon Bedrock for AI content, Amazon Personalize for recommendations, Amazon Lex for conversational support, and Amazon SES for lifecycle campaigns - all without re-architecting the core platform.
Details
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Support
Vendor support
Engagement Support
Klika Tech provides professional services support throughout project discovery, solution architecture, implementation, integration, testing, deployment, and operational transition. The assigned engagement team includes solution architects, embedded engineers, cloud engineers, and technical specialists as appropriate.
How Scoping Begins
Engagements start with a 30-minute scoping conversation to assess requirements, existing systems, and business objectives. Within one week of the initial call, Klika Tech delivers a preliminary scope document outlining proposed phases, timeline, deliverables, and team composition.
Buyer Responsibilities
Customers are expected to provide:
- A designated product owner and technical point of contact available for weekly syncs
- Access credentials or API documentation for existing CRM, ticketing, booking, and payment systems
- Content assets and brand guidelines for migration or creation
- UAT staffing for testing phases
- An active AWS account with appropriate permissions
Handoff Artifacts
At engagement completion, customers receive: operations runbook, monitoring dashboard access, IaC repository transfer, CI/CD pipeline documentation, and integration specifications.
Support Channels
- Email: aws-support@klika-tech.com
- Website: https://klika-tech.com/contactus
Support is provided by the assigned Klika Tech engagement team during project delivery and transition activities. Klika Tech holds ISO 9001:2015 and ISO/IEC 27001:2013 certifications, ensuring quality and security standards are maintained throughout delivery.