Sold by: MorseÂ
Your Amazon Connect experts, on call. We keep your contact center running, evolving, and ahead of the curve.
Overview
Aspen Assist is an extension of your team that puts certified Amazon Connect experts at your fingertips. One subscription covers everything: hands-on support, optimization, IVR updates, new feature integrations, and strategic evolution for your contact center.
Our CX experts proactively monitor your system and recommend monthly innovations based on real call patterns and industry trends. Seeing long hold times? We'll implement queued callbacks. Need better visibility? We'll roll out custom dashboards.
No more statements of work. No surprise invoices. Just predictable monthly billing for complete peace of mind. Whether you deployed your contact center with Aspen or someone else, we'll keep it running smoothly, efficiently, and always one step ahead of what your customers expect.
Highlights
- Specialized Amazon Connect Expertise - Access certified Connect professionals for hands-on assistance, optimization, and enablement.
- Continuous Innovation - Choose from monthly enhancement options: queued callbacks, SMS messaging, QuickSight dashboards, and more.
- Proactive Optimization - Monthly business reviews ensure performance improvements, cost optimization, and strategic alignment.
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Please contact us at AspenAssist@itsmorse.comÂ