Sold by: PwC
AI-enabled automation solution that can revolutionize quality management systems (QMS) by streamlining complaint handling, deviation management, and root cause analysis. It helps reduce manual effort, accelerate issue resolution, and enhance compliance.
Overview
PwC’s AWS-enabled quality management systems AI toolkit helps pharmaceutical and medical device organizations automate the identification, classification, resolution of product complaints and evaluation of deviations, preventing recurrence, and root cause analysis.
Built on AWS, the solution uses AI/ML to help streamline complaint intake, assess narratives for potential product complaints or adverse events, and surface actionable insights from historical deviation data. By reducing manual review and data aggregation efforts, organizations can improve compliance, accelerate time-to-decision, and enhance quality oversight at scale.
The toolkit includes capabilities such as product complaint detection, complaints assessment toolkit, Deviations root cause analysis, deviation grading guidance, and global trending dashboards — enabling intelligent, compliant, and scalable quality operations across global markets.
Highlights
- An AI-enabled quality management system solution that helps streamline complaints and deviations through automated classification, GenAI-driven root cause analysis, and real-time trend insights, enabling faster decisions, improved quality outcomes, and seamless integration with enterprise QMS systems.
- Leverage intelligent data extraction and historical trend analysis to quickly help identify root causes and recurring issues. Produce higher quality storyboard drafts when coupled with grading suggestions, empowering quality teams with actionable insights that reduce reliance on manual intervention and speed up resolution cycles.
- Deploy a flexible, AWS-based quality management system solution that can scale with complaint volumes and global operations. Improve visibility through real-time dashboards, reduce processing costs, and enhance quality governance with a secure, cloud-native architecture.
Details
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Delivery method
Deployed on AWS
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Please reach out to PwC at us_aws_marketplace_sales@pwc.com