Optimize your AWS Cloud investment with Adastra. We are your single source data and services partner supporting and protecting your data, analytical, and AI workloads on AWS. We combine technology and expertise with disciplined practices that enable you to concentrate on innovation and business growth rather than upkeep and monitoring.

You Can Expect:

• A tailored service model and onboarding plan
• 24/7 incident, request, and problem management
• Continuous cost optimization and management
• Maintenance of a robust security measures
• Business continuity through backup and disaster recovery (DR) solutions
• And more

AWS Solution Provider Program (SPP)

As an Advanced Tier Services Partner and AWS Solution Provider, we deliver and resell a range of AWS services, including:

Value Add Services:

• Service desk access with 20h/month of no-cost advisory support
• Cloud cost optimization and management
• Provisioning and request fulfillment
• Cost and budget monitoring with alerting
• Billing support

Partner-Led Enterprise Support (PLES)

AWS Well-Architected Reviews: Leveraging AWS’ Well-Architected Framework, we ensure your AWS platforms are secure, high-performing, resilient, and efficient for your applications and workloads.

Efficient Engagement Model

1. Discovery: Utilize our guided discovery phase with accelerators to grasp your support needs, scope, objectives, budget, and timelines.
2. Service Design: Align our SLAs with your organization’s specific needs and desired outcomes. Define service scope, objectives, and timelines.
3. Service Transition and Onboarding: Implement a formal, structured, one-time process to seamlessly transition service scope to Adastra.
4. Service Management: Fulfill all service management and reporting commitments aligned with service scope and objectives.

Adastra’s Service Level Agreements

Silver - Tailored for environments demanding less strict SLAs.

Gold - Enhanced SLAs designed for priority platforms and systems.

Diamond - Premium SLAs catering for business-critical platforms and systems.

Your Data is Secure with Us

Information security is always a top priority. We safeguard your information by having in place proper safeguards in terms of processes, tools, and reliable infrastructure. We maintain the following compliance standards:

• ISO 27001
• PCI-DSS
• SOC2 TYPE2
• TISAX