PurePlay Cloud Managed Services

PurePlay Cloud Managed Services keeps your AWS environment running reliably, securely and cost-efficiently — so your internal team can stay focused on building, not operating. We are an Australian-based, senior-engineer-led service designed for organisations that take cloud operations seriously and want a partner who treats their platform as carefully as they do.

A flexible, tiered service model Our managed services are delivered against a tiered model that scales with the criticality of your workloads and the level of engineering uplift you want from your AWS partner. The tiered approach means you only pay for the level of coverage you need, with the ability to step up (or down) as your business changes.

At the foundational tier, we provide essential AWS account custodianship — keeping your platform secure, patched, backed up and well-governed during business hours. At higher tiers, we add 24x7 critical-incident response, proactive monitoring and alerting, change and release management, and a dedicated Service Delivery Lead. At the most engaged tier, we embed continuous Site Reliability Engineering capacity into your platform — driving ongoing reliability, performance, FinOps and modernisation improvements as part of business-as-usual rather than separate projects.

What you get from the engagement

• Predictable, fixed-fee monthly pricing — no per-ticket surprises, with the right tier matched to your workload criticality
• Senior AWS-certified engineers based in Australia handling your incidents, changes and improvements — no offshore tier-1, no script-reading, no escalation chains
• A platform that improves every month — security posture, reliability, performance and cost efficiency are actively engineered, not left to drift
• Continuous AWS cost optimisation — ongoing right-sizing, Savings Plans management and architecture refinements that typically pay for a meaningful share of the service itself
• Reduced internal hiring and retention pressure — you get senior AWS expertise on call without needing to recruit, train and retain it in-house
• Faster mean time to resolution (MTTR) through AI-augmented operations — our engineers use AI tooling for alert triage, root-cause analysis and runbook automation
• Transparent reporting cadence with monthly service reviews, quarterly Well-Architected check-ins and clear SLA reporting

Getting started Get in contact with our team and we will reach out within one business day. We will run a complimentary scoping session to understand your environment and recommend the right service tier and SLA mix for your workloads — with full pricing and onboarding plan to follow.