Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. PACE delivers a next-generation cloud-based contact center powered by Amazon Connect that is ready for deployment and packed with features.

Enhanced Customer Experience:

• Automatic Chat translations
• Email Routing
• MS Teams Chatbots
• SMS Messaging
• Social Media Messaging
• Video & Screen Sharing
• Voicemail capabilities

Enhanced Agent Experience

• Canned Responses
• Customizable Agent Desktop
• Notes & Dispositions
• MS Teams Presence Sync
• MS Teams Transfers
• Status Reminders
• Queue Performance Metrics

Enhanced Management and Administration Resources

• Chat Surveys
• Contact Management
• Customizable Dashboards
• Holiday Calendar
• Lex Bot Management
• Prompt Manager
• User Roles and Permissions