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Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. PACE delivers a next-generation cloud-based contact center powered by Amazon Connect that is ready for deployment and packed with features.

Enhanced Customer Experience:

  • Automatic Chat translations
  • Email Routing
  • MS Teams Chatbots
  • SMS Messaging
  • Social Media Messaging
  • Video & Screen Sharing
  • Voicemail capabilities

Enhanced Agent Experience

  • Canned Responses
  • Customizable Agent Desktop
  • Notes & Dispositions
  • MS Teams Presence Sync
  • MS Teams Transfers
  • Status Reminders
  • Queue Performance Metrics

Enhanced Management and Administration Resources

  • Chat Surveys
  • Contact Management
  • Customizable Dashboards
  • Holiday Calendar
  • Lex Bot Management
  • Prompt Manager
  • User Roles and Permissions
Sold by Perficient, Inc.
Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.


Our managed services offering provides ongoing support. This includes 24x7 technical support and performance monitoring, training sessions, a dedicated technical account manager (TAM), and free upgrades.