Sold by: BAKOTECHÂ
Customer success management & assurance service for Dynatrace Observability Platform
Overview
Specific roadmap plan creation; Monthly development sessions execution; Project worksheet updating; Internal reference creation; 1-st line of high-quality product support services provided by a dedicated engineering team. All engineers have advanced product skills and field experience. Service includes: Consultation on Dynatrace issues and errors with further vendor involvement if required; Dynatrace support tickets escalation. Bakotech engineering team has access to support desk supervisors and will help to escalate critical support tickets; “How-to” consultation regarding features and functions of Dynatrace; Help with Dynatrace upgrades, patching and migration; Improvement recommendations based on Dynatrace findings; Participation in Dynatrace local community events up to 3 seats.
Highlights
- Extended Support
- Customer success management & assurance
- First-line support
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Legal
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Support
Vendor support
Service is delivered remotely, during business days of Ukraine in 8/5 mode in EET time zone.
Available languages: Ukrainian, English or Russian. Channels: phone, messenger, ticketing system (access provided by request).
More about our services
Software associated with this service
By Dynatrace
Dynatrace is advancing observability for digital businesses of the future, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward.
Learn more at www.dynatrace.com
By Dynatrace
Dynatrace is advancing observability for digital businesses of the future, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward.
The Dynatrace platform and flexible pricing model are designed to grow with your business and scale based on your demands.
Learn more at www.dynatrace.com