Sold by: Harmony
Deployed on AWS
Harmony is an AI-native ITSM and ESM platform. AI agents resolve IT and HR requests inside Slack and Microsoft Teams, from password resets and app access to onboarding and offboarding, and automate the workflows behind them across your identity, HR and device systems. Mid-market teams go live in days, not months, and replace legacy service desks without adding headcount.
Overview
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AI Agents
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Slack and Teams conversations
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Asset and Applications Management
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Product video
Harmony is an AI-native ITSM and ESM platform for mid-market companies. Employees ask for what they need in Slack, Microsoft Teams, email or the web portal, and Harmony's AI agents get it done: resetting passwords and MFA, granting application access, handling device issues, running onboarding and offboarding, and answering HR policy questions. Requests that need judgment go to the right team with full context attached.
One platform covers the AI service desk, asset management, application and SaaS management, employee management and AI governance. The knowledge base generates itself from resolved tickets and existing documents, and a no-code agent builder lets IT, HR, Finance and Operations turn their own processes into agents.
Harmony connects to 100+ systems, including Okta, Entra ID, Workday, Jamf and Jira.
Highlights
- Autonomous IT Agents - Immediate response to tickets over Slack, Teams, or web portal
- Real-Time Asset Management - Device and software management that stays up to date
- No need for manual implementation - agentic workflows that work for you
Details
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Deployed on AWS
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
We offer 24/7 support for all our customers. Contact our support via email (support@harmony.io ), or in-app messages.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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