24x7 Managed Cloud Operations on AWS

This professional service helps customers achieve specific outcomes related to the ongoing management of their AWS Cloud by providing 24x7 managed operations covering monitoring, incident response, patch management, backup, and DR drill execution using Amazon CloudWatch, AWS Systems Manager, AWS Backup, and AWS Elastic Disaster Recovery. Operations are delivered across Amazon EC2, Amazon RDS, Amazon ECS, Amazon EKS, and Amazon WorkSpaces workloads running Microsoft Windows Server 2022 Base, Red Hat Enterprise Linux 9, and Amazon Linux 2 — available as base AMIs on AWS Marketplace — with monthly service reporting written for both engineering and executive audiences. Patch management is executed through AWS Systems Manager Patch Manager on scheduled maintenance windows, backup compliance is maintained through AWS Backup with defined retention policies and regular restore testing, and DR drills are run on a scheduled cadence using AWS Elastic Disaster Recovery, producing the evidence documentation required by financial services regulators and ISO 27001 auditors.

Managed security and compliance operations extend the core service using AWS Security Hub as the centralised security findings aggregator, Amazon GuardDuty for continuous threat detection across all accounts, Amazon Inspector for vulnerability assessment of Amazon EC2 and container workloads, AWS Config for configuration compliance rules and drift detection, and AWS CloudTrail for complete API audit logging. Control evidence for ISO 27001 and financial services obligations is maintained continuously, turning audits into document retrieval rather than emergency remediation. For AWS estates not previously managed under this service — including those built or migrated by other partners — engagement typically begins with an AWS Well-Architected Framework review using the AWS Well-Architected Tool, followed by a time-boxed remediation sprint that resolves reliability, security, performance, and cost findings before steady-state operations begin.

Customers using this service are responsible for AWS infrastructure costs incurred in their AWS accounts — including Amazon EC2, Amazon RDS, Amazon S3, Amazon GuardDuty, AWS Security Hub, and related services — separately from the service fee transacted through AWS Marketplace. This service is suited for organisations running production workloads on AWS without a 24x7 operations capability, or those dissatisfied with a generalist managed service provider and requiring a team specialised in FSI and trading environments where availability is a commercial, not just a technical, metric.